Question about Canon CanoScan 3000ex Flatbed Scanner

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The Scanner's "Copy" program does not open

Here's the deal... I just purchased a HP Deskjet 6940 printer. It works fine. I have the Windows XP and the new printer saved as my default printer.
When I click on the Canoscan 3000ex "Copy" in the toolbox, the toolbox screen closes down. I cannot get the "Copy" field to materialize so I can set my new printer as the default printer. Apparently the Canoscan 3000ex for some reason doesn't recognize the new printer. I can scan a document and save to a pdf file and then print from that file after saving but I cannot copy a document... help!!!!!! I really like the the copy feature on the scanner.
I tried uninstalling and re-installed the CD rom for the Canon but to no avail. Eddie B.

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Try updateing the software. goto www.canon.com and download up dated drivers for you model.

Posted on Feb 15, 2008

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Have a hp f380 all in one deskjet printer with M/S Vista OS


Hi,

Ofcourse, if there is any software or patch, there will be free on the HP website. However, as you have mentioned, that you are able to print, that shows that the printing software is working fine, to test the scanning part, please confirm that you are able to make a copy or not from the front panel of the printer by placing a text document on the scanner bed, close the scanner lid and then press color copy. If you are able to make a copy fine, that shows that the printer functionality is working fine.

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If you are able to scan fine using the above steps, then it shows that there is a communnication between the printer and the computer.

Please get back to me with the exact error message you are receiving when you try to scan from the computer, as to scan from the printer you should be able to scan fine from the computer (i.e., From HP Solution Center/ HP Director). So that I can assist you in much better way.


With Regards.
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U can download the compatible software from HP.COM
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Printer / Scanner

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HP PSC 1401 All-In-One Printer (32-bit)
Lexmark 240N (Native Driver x64).
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Epson R220 (32 bit)
Brother HL 1030 works after adding a printer manualy and installing as a brother 1430 (32bit)
Dell Photo AIO Printer 964 (32-bit)
HP Laserjet 4plus (32bit)(64bit) with HP Jet Direct as LPR on Standard TCPIP Port
HP DeskJet 845c (32 bit)
(supported printers/scanners)

Apr 20, 2008 | Office Equipment & Supplies

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