Question about Whirlpool ED5GTNXMQ Side by Side Refrigerator

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The unit is nolonger cold and ice is melting

The unit is no longer cold and ice has melted onto the floor.

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  • Anonymous Aug 25, 2008

    NOT COOLING.THE UNIT IS RUNNING AND LIGHTS COME ON WHEN OPEN DOOR.FREEZER SIDE IS COOLING BUT NOT COLD LIKE A FREEZER SHOULD

  • guam mike Mar 18, 2009

    same as above..both lights are on and the motor is running

  • Anonymous Apr 21, 2009

    The refrigerator is about 5 years old and it's no longer cooling and ice is melting (freezer not working)

  • Anonymous Mar 31, 2014

    sheet of ice-melts into floor

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I have the same problem as above. the lights are on in both the refrigarator and freezer. I do hear the motor (fan) running but there is nothing cooling coming out.

Posted on Aug 24, 2008

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I need to ask some questions so dont rate me yet is the light in the fridge on and do you hear a fan running in the freezer check to see if the compressor is running

Posted on Feb 15, 2008

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1 Answer

Freezer had ice buildup on coils


most likely you have a defrost problem,usually the defrost heater part WR51X10055 and thermister wr55x10025.you can unplug the fridge,remove food and shelves to get at the back wall,with a hair dryer melt the ice,put a towel on the freezer floor,when you can remove the screws that hold the back wall on remove the screws and pull out the back panel so you can get at the evap coil,now melt out all the ice,get another towel and stick it under the evap coil so the melted water can't go down the drain hole under the coil,the pan that catches the water won't be able to handle all the melted water from the coil and this way it won't flood out onto your floor,once you have the ice melted your fridge will run normally for 7 to 10 days so you can get the parts and still keep your food cold,if you already moved your food just keep it unpluged until you get the parts that are bad.when you have the ice melted you'll see the heater on the bottom of the coil,you have to remove the two phillips screws,remove the heater from the coil bracket,disconnect the two wires and check the heater with a meter,also on the top of the coil you'll see a white piece that kind of looks like a bullet,if this has a black ring around it where the wires connect to it you should change that too,the new part is all white,it's made better but if you're in there already and the heater is bad i would change the thermister too.you also have a mother board in the back of the machine part WR55X10942 that also could be bad but i'd check the heater first.good luck and hope this helps you out

Aug 02, 2014 | Hotpoint HSS25GFP Side by Side...

1 Answer

Inside rear panel bulging


Unplug the unit and take out all the drawers and remove the back (behind the drawers) panel carefully. (This back panel has foamy thermal insulation behind it and this will be probably be enmeshed with ice - you may have to wait awhile for this ice to melt before you can remove the panel, even after you have unscrewed it.
When you have got the back panel off, you will see a large solid block of ice, probably halfway up the cooling coils, right down to the bottom of the exposed space. You have to melt all this ice (I used a hair dryer to blow warm air onto the ice (have towels and a bucket ready to mop up the melted water, otherwise it will run over the floor. When you have melted all this ice, you will see a drain hole at the bottom of the exposed space. This will have ice in it and it must be cleared.
Then replace the back panel and all should be OK.
The panel bulges because ice/water is accumulating behind the panel, water, when it freezes, expands, forcing the panel forwards.
I reckon it's a Hotpoint Design fault. What is supposed to happen is that during the heating cycle, melted ice drops down from the cooling coils and down the drain hole onto a plate over the compressor unit, where it evaporates. BUT, during the cooling cycle, a fan circulates cold air from the cooling coils, through the entire unit, which includes the chamber behind the panel that is below the coils. Thus this chamber gets cold (-18 deg.C) so that water dripping down during the heating cycle is frozen before it has a chance to fall down the drain hole.
I now defrost in this manner every six months or so. Sadly, very sadly, Hotpoint, like other white goods manufacturers (Baxi Potterton boilers for instance) do not reply to my enquiries.
Hope this helps.

Feb 19, 2013 | Hotpoint 6.92 cu. ft. / 196 liter Upright...

1 Answer

Ice build u p and leakage in freezer


you have a blocked drain in the freezer,when the machine goes into defrost the heater comes on and melts the frost off of the evaporator coil,the water melts and goes down the drain hose under the coil and leaks down to a drip pan near the compressor where it evaporates from the heat,your drain is blocked and the water is leaking onto the freezer floor and will drip out onto the floor,i use a steemer to blow out the drain line,shut down the machine or unplug it,melt out all the ice with hair dryer,depending on your model you might have to remove the back inside wall of the freezer to get at drain hole,you need something to push the **** out the drain hose,you can try a turkey baster or air from a compressor or a shop vac set it to blow,when you think it's clear pour a cup of hot water into the drain,if it drains down you're done if not keep hitting it with heat and air to push it through.

Sep 01, 2012 | Refrigerators

2 Answers

Seems to make ice but will not keep it cold therefore it melts. It does this about 3 or 4 times a year but after staying off it will start working again


The only thing that keeps the ice cold is the ice itself. If the icemaker isn't making ice fast enough then the ice will melt before more ice drops to keep it cold. In other words the motor ice the slower the ice melts. Now if the door gasket isn't sealing properly then the ice could melt to fast. Also the ice is going to melt some and when it does the water has got to drain out the bottom. If the water doesn't drain the ice will be sitting in water and will speed up the melting process dramatically. I hope this helps!

Sep 28, 2010 | Scotsman DCE33PA1BC 15in Built-in...

1 Answer

Kenmore coldspot refrigerator, 2003 model. Serial #ep1732308. Cold water leaks onto the floor from the refrigerator. Collects under the vegetable bin, once or twice a day, but not sure. Do you know what's...


The evaporator coils frost up in normal use and every eight hours or so the entire unit shuts down and the defrost heater comes on to melt the frost. This cycle last about 20 minutes. The melted frost drips into a drain pan and through a drain tube to the drain tray under the freezer/refrigerator where it's evaporated by the condenser fan.


Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help.
Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the back of the freezer.

Sep 08, 2010 | Refrigerators

2 Answers

I have water coming from under the front of the fridge


Melt the sheet of ice with hot water or a hair dryer (be careful).
thats where the water is coming from. when in defrost the ice melt and rolls on top of that sheet of ice onto the floor. after you melt the ice also melt any ice under the evaporator. get it all!

Mar 22, 2010 | Refrigerators

1 Answer

I have a Kenmore upright freezer-model LFFH2067DW2 -the red light has been on for at least 12 hours and the freezer is defrosting-water is leaking on the floor-there is a vent insidethe freezer and the...


Hi,

I was made aware of your concern and would like to offer a few ideas you may want to consider. Water dripping down is not a leak during defrost condition as this would be the ice melting. Normally, there would be a drain hose specifically to channel the melted ice/water to a drainage system. The amount of water would then be proportional to the amount of ice melting as with the length of time to completely melt, drain away.

Perhaps you could check the filter/drain screen as well as the drain opening for any blockage/clogging. You could also try checking the same on the drain hose as well as for possible kinks. Additionally, there would be a sensor behind a boxy cover that triggers the system back into operation. If there is still melted ice/water inside the freezer, then the sensor would prevent the unit from turning on completely. You may want to check this sensor and verify that it is dry.

An exploded parts diagram would help you identify/locate the above mentioned parts.

Good luck and thank you for using FixYa.


Feb 07, 2009 | Kenmore Freezer 20.3 cu. ft. Frost Free...

1 Answer

Ice forming on freezer


The drain is plugged. This fridge will defrost every 8 hrs or so. When it does , it will melt the frost that has built up on the evaporator. This melted frost will run down a drain under the evaporator to a drain in the bottom directly under the evaporator. When the drain gets plugged the water cannot drain out of the freezer compartment. After several defrost cycles the melted frost will overflow onto the freezer floor. When the fridge starts back up it will freez this water is the bottom of the fridge. sometimes this water that is now ice will melt on the next defrost cycle and actually run out into the floor. You will have to unplug the fridge or turn it off, then remove the cover to the evaporator. Get a hair dryer and melt the ice aruond the evaporator and drain. Once the ice is removed, check the drain and try to clear it. Once clear, replace everything but the shelves. Plug the fridge back in or turn it back on. Observe and listen for the evaporator fan. It should be running now. When working on the ice on the evaporator always be carefull. The defrost heater can be damaged if up push or pull on it too much.

Nov 15, 2008 | Samsung RF265AA Bottom Freezer French Door...

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