I switched my AT&T phone service to Comcast. I already have Comcast internet and TV
Comcast installed their modem.
The phone works ok. tv works ok.
I can work one computer directly from the modem.
When I try to connect the Linksys router, neither computer can connect to the internet.
The router worked ok with my old modem.
Please tell me how to make it work now.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Your Internet service provider is comcast cable company. You need to open the setup page of the router and change the Internet connection settings manually.
Connect the computer to the router and modem to the router. Open the setup page of the router using 192.168.1.1 Click on MAC address clone. Enable it and click save settings. Power cycle the router and your main computer will be online. Then you can change the wireless settings manually.
The router should work out-of-box.Ensure that you have an ethernet cable from your modem to the WAN/uplink port on your router. I would also call comcast and verify they have the correct MAC address for your modem. If they don't your service will not work period. Comment back for further assistance
Most likely the router is not configured for dhcp or is not renewing to pull an address from your new provider. You will need to login to the router and check the WAN ip address settings. Choose dynamic ip address (it may be currently set for for static or another option based on your previous provider). Once you choose and save the settings, click to renew the WAN ip. If you were already set for DHCP and the address is correct, you may still have an issue with DNS,.. the DNS addresses may be incorrect or non existent. If you have doubts about DNS addresses,.. you may change them to 22.214.171.124 and 126.96.36.199 (opendns) and they will work with most providers (including comcast)
I hope this helps,.. if you need details,.. please leave a comment and I can supply more.
Ok, cable (coax) comes in from wall and attaches to modem. Ethernet cable goes from modem to WAN Port of router. You may have to reboot both devices to ensure that your modem (internet service provider) assigns IP address to your router. If PC is close enough, attach new ethernet cable from one of the 4 ports on your router down to your PC's ethernet adapter. (where your modem used to plug into). Router will now assign an IP address to your PC and you should be able to access the www.
Good Luck and let me know if you have any more questions.