Question about Brother MFC 420CN All-In-One InkJet Printer

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Printer Problem I downloaded Microsoft Word 2003 but the documents won't print. PLEASE HELP!!!! Thanks, Carla

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  • Anonymous Mar 13, 2008

    I have the same problem on Vista Home Premium. I can get the MFC to print a test page & from MS Works, but not if I have launched MS Office 2007 1st (& obviously not from that.) My connection is via USB ( on a hub, but testing with a direct connection gives the same problem). Sometimes the document shows up in the print queue. The software thinks it's printing, but the device just sits.

    I have all the latest updates for everything, including the firmware update from Brother that fixes the persistent "install X ink cartridge" error message (it worked).

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Hmmm...ok...I'm assuming your on XP, right? so, let's see...can you send me a note so I can help a little more effectively?

pn4pm@yahoo.com

Posted on Feb 15, 2008

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I can not print from Windows 7 Microsoft word 2010, the pages come out blank, can print in excel and other office programs just not documents please help have tried everything


Make sure you are installing CURRENT drivers/software offered by HP for your printer for Windows 7. Get it here:

https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-e-all-in-one-printer-series-d110/4023244/model/4023245

Maybe the issue is not printer related. Maybe Word 2010 needs some sort of update. Windows Update will update Windows OS and other Microsoft products (I have a Windows 7 PC running Office 97, Windows Update treats it like Office 2003 and STILL updates it!).

Or, you could manually install them:

https://www.google.com/search?q=word+2010+update&ie=utf-8&oe=utf-8&client=firefox-b-1

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Dell printer will not complete task. If printer is uninstalled then reinstalled it will print one time but doesn't complete the task on the "printing screen". I go to the printer window...


Hi Bill,
Have you tried the printers on another PC?Please do.
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Hope this helps.Thanks!

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In the view tab make sure your page break preview is set correctly.

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Hi carla;
that sounds pretty weird but you may want to try resetting it to default factory settings,just navigate through the menu if it still doesnt work, try re-installing the driver.
thanks

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When you print on the PDF, before you will start printing check the settings of the printer. You can see the printer named? find the printer you are using.

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First, you need to try update the latest microsoft office patch file from microsoft or you can open the MS Word, go to "HELP" menu select the update MS Word or related. Try the latest patch file first. You also can try windows update and select custom update, see their list have this problem solution or not. Second, you need to go to HP website download latest driver for LJ1020 and suitable use on Vista. Lastly, if still not solve the problem, you need this problem/issue to microsoft, ask their solutions. Kent

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