Brother mfc 620 cn wont copy or print at all. it acts like its working but a blank sheet comes out. ink cartridges are good. screen says "unable to print see troubleshooting and routine maintenance in users guide" please help. i dont have the guide
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If you call Brother at 1-877-276-8437 and tell them that your unit is "missing black", they may cover a new printhead under a special warranty. Make sure you tell them it is "missing black" on prints and copies.
To start ensure that is not a software problem.
Go to Control Panel >> Installed Printers.
Remove the printer.
Install the printer again using the software disk or downloading the driver software from Brother website.
If that does not fix the problem, and the printer prints blank sheets, then it is usually a clogged printhead.
The printheads can be cleaned removing the ink carriage and soaking it in isopropyl alcohol overnight.
If that does not work, then the printhead must be replaced.
Use another new genuine (original brother) BK cart. Do the cleaning twice only for BK. Wait some time (4 hours). If the ink has dryed up, the cleaning ink will break up the dryed one. Do the cleaning again. If it doesnt work, please write again.
the brother printer is not a good brand i also have a brother mfc 3220cn and it gives the same problem, what you have to is unplug the machine and let it stand for about 2 days take out the cartridges and clean the printing with air replace back them and plug in.that should remedy your problem.i urge on you never to buy brother printers.if you buy them get a bottle of phensic along with it.good luck my brother.