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First it would seem as though the default setting may have all been changed. The NO SERVICE message is given because the machine menu setup is not able to comply with present hardware configuration. Such as the menu setup calling for the incoming fax to be forwarded to an email only you have not connected the machine to an internet router.
The most likely thing to do that will fix the fax not being automatically answered is this.
Check this menu setting. Press the <RESOLUTION RECEPTION MODE> Button (with no document in feeder) until AUTO appears in the display to set auto recieve faxes.
This will auto answer a fax after the set number of rings (different menue option). As someone may have changed this it can be from 2 to 5 rings. Note there is also a pseudo ring tone which can also be set although this will only ring on the machine itself.
This is in case the machine auto answers then finds the incming call is not a fax and so need to altert you to take the call.
Now this is a very complex machine so CAUTION when using in a doctors surgury. It is capable of BROADCASTING all the faxes to any other fax machine or email adresses either by design or the office 'meddler'.
You should set the SECURITY password option and keep a copy of this safe to avoid unauthorised access or changes which could then forward your faxes to unknown destinations.
You need to take a week off to read the manual as it is not easy to plough through.
Here is a link to the MANUAL also what is laughing called a 'setup guide'. My advice is to first disconnect the phone line, then go through each menu setting the DEFAULT value. Then try it, then change the setting to suit you. This is no ordinary fax machine.
You can get the manual on the link below but I see no option for setting the language! However there is a reset command on page 75, perhaps that may help?