Fax machine moved from NY to CA, went from standard old line to a VOIP line, dials out fine (dial 9 first), connects as it should w/o problems, starts sending fax and dies after 2-3 pages. It receives fine so far but I've only received 2-3 page faxes, nothing larger. I'm guessing it has to do with the baud rate (V34/33000). I have no manual and don't know how to change the settings to SLOW down the connect speed. Can anyone offer some help in how to navigate the menu/function screens? Thanks!
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Re: Drops connection after connect, sends 2-3 pages
The fall-back required for transmission over VOIP is not available on this machine. It is a service mode function and can only be set by a technician. However, VOIP is so iffy for transmission that you may require fall-back to 4800 or even 2400. I have found that forcing fall-back more than 2 steps doesn't work.Also the Line equalisation can't be set as there is only 3 settings, 1.8;3.6; and 7.2 Km. Who knows how far to set VOIP, could be 3000KM. I had more success using a very old fax machine sending at 2400BPS that I could set the dip switches. Takes all sorts of changes to have success and then next time you try, it's changed again.
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If your VOIP adapter has only one service line (VOIP PIN configured) then you have to remove the phone line and connect the FAX line. Now if you have the two service lines (in the both port separate VOIP PIN should be configured) - then you may connect this FAX to the other port. Both (Phone as well ad FAX) will work simultaneously. (Remember - two seperate PINS are required if you attach phone as well as FAX line in same adapter). After attaching the FAX - every think is normal like normal FAX line. Generally you don't have to dial pre country code like 011 or 00 or +, just dial the number starting from Country code.
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
your unit has a fax installed in the unit. Look at page 29 in your manual it will show how to send and receive a fax. send a fax page 29 receive a fax page 32 print reports page 33
feature purpose 1 Phone Hook: the green LED in the shape of a phone indicates that the fax line is in use when lit. 2 One-Touch Speed-Dial Buttons: use to access the first 6 speed-dial entries. 3 Auto Answer: when the green light is on, fax transmissions will automatically be accepted. 4 Speed Dial: use to access speed-dial numbers that have been set up from the front panel or with the HP Director software. 5 Redial/Pause: redials the most recently dialed number when in the ready state. Inserts a pause (hyphen) when in the dialing state. 6 Keypad: use to dial fax numbers, and enter numbers such as the quantity of copies or percentages when reducing or enlarging. You can also enter text using the keypad for fax header, use speed dial entries, and specify menu items. 7 Fax Resolution: use to set the fax resolution to Fine, Standard, 300 dpi, or Photo. It will remain at the most recent setting until changed. 8 Start Fax - Black: starts a black and white fax. 9 Start Fax - Color: starts a color fax
Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.
Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.
Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.
How to dial *xx codes when faxing
When sending a fax, it may be necessary to enter in a *xx code as the first part of the number. Follow the steps below to dial *99 when using a VoIP service.
Since the *xx code is an instruction to the phone system, this must be dialed live.
To pick up the line on the HP All-in-One, press Start Black Fax or Start Color Fax without entering a phone number first.
When you hear the dial tone, enter in the *99 code.
Wait a few seconds and then enter in the rest of the number.
The HP All-in-One will complete the fax as normal.
What can be done to help the fax transmission?
The communication speed is a major factor in fax transmission over VoIP. Currently there are three speed standards.
Fast - v.34 which communicates at 33.6 Kbps.
Medium - v.17 which communicates at 14.4 Kbps
Slow - v.29 which communicates at 9.6 Kbps
Changing the Fax Speed Adjustment setting to Medium may improve your ability to send a fax over a VoIP network. On most HP fax products the connection speed can be set to a lower speed. Those that do not have a Fax Speed setting generally communicate at medium speed or lower as this was the past standard. Consult your user's manual for information specific to your model.
Changing the Fax Speed Adjustment to a lower speed
Follow the steps below.
Press Setup .
Select Advanced Fax Setup .
Press OK .
Select Fax Speed .
Press OK .
Select Medium .
Press OK .
Try the fax again.
If you continue to have problems faxing, contact your VoIP provider as they may have options to improve the ability to send and receive faxes over VoIP telephone service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
check to see if your phone line is plugged into correct slot marked with an " L " or line on your fax. and that you are getting a dial note from your fax by selecting the speaker button or by connecting a phone into the other slot on your fax marked by a phone and listen for a dial tone.