Hi Rosstaylor,
go to start menu, control panel, sound.
Then here go into the Tabs and select the Headset as Mic and Speakers. Apply, Done !
If it does not work, then I suggest you to contact the Logitech support for a replacement this is an hardware
failure and it's covered by warranty terms.
US/Canada support:
http://www.logitech.com/en-us/contact
European support:
http://www.logitech.com/en-gb/contact
Thanks and have a nice day Julien
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