Can anyone help me i have just put a colour cartridge in my printer, a genuine lexmark one and it keeps telling me to insert a cartridge on the right hand side.this is the second genuine one i have put in yet it still tells me the same. jeff
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If the it's a remanufactured cartridge (not genuine), the printer will not detect the ink in the cartridge. If it's genuine, you might want to give Lexmark's technical support a call to have the cartridge replaced.
Make sure you are inserting genuine Lexmark cartridges and not refilled or remanufactured by third parties. If you are inserting brand new original supplies, please contact Lexmark technical support center to have it replaced.
Please make sure you are inserting only genuine Lexmark cartridges in your printer. Lexmark does not recommend the use of refilled, re-manufactured or clone cartridges. If you are using original supplies, yet the error continues to display even after trying to re-insert the cartridge about 2-3 times, please contact Lexmark Technical Support Center to have your genuine Lexmark black cartridge replaced.
Make sure you are inserting a genuine Lexmark cartridge.
Try to re-insert the cartridge into the printer. Re-brick your printer. Pull out the power
supply, black box where the power cord is plugged in at the back of the
printer, and put it back after 30 seconds.
Should you still experience the problem even with a genuine Lexmark cartridge, please contact Lexmark Technical Support Center for additional assistance.
Make sure your black cartridge is not very low on ink or empty. Otherwise, replace it with new genuine cartridges.
It could be a communication problem between your black cartridge and your printer. Try to re-seat the black cartridge into the printer.
It could also be a short in your black cartridge. Try to insert a different known working black cartridge. Better yet, replace it with a new genuine Lexmark cartridge.
If the problem continues, please contact Lexmark Technical Support Center for additional assistance.
Make sure you are inserting a genuine Lexmark cartridge. Try to insert a different known working cartridge, maybe your old black cartridge, to determine if your new cartridge is faulty. If inserting your old black cartridge gives you a message saying "very low ink" or something to that effect, then most probably there's something wrong with the new black cartridge. Have it replaced with a new one from the store where you bought it from. You may also contact Lexmark Technical Support Center for assistance.
The BEST slution is GENUINE original cartridges. There is an eclectronic communicator on the cartridges and that "TELLS" the printer thet the current cartridges are not GENUINE ones. Untill you have replaced these cartridges with the GENUINE ones you will always get these error messages
go to---- lexmark solution center option ---- by clicking the ---printing preferances option ---- in that select the ---new cartridge installation option or change cartridge option---- in that option you select the proper number of your cartridge and it will ask whether it is new or old let the cartridge refilled or used or any you should always select the option new cartridges.then it will detect the cartridge and u will be able to print the colour from the cartridge.
I have an X5495 Lexmark and have recently been getting this **** "unsupported cartridge" rubbish. OS is XP SP2.
My history with this printer has been: -when new, the printer worked fine until I needed to replace the original ink tanks. I refilled them, but could not get the printer functional again....nil print at all. After much frustration, I was informed by a little birdie that the cartridges that originally come with the printer will not work if refilled. Great. They are one use only. -replaced with genuine high yield tanks. Then worked fine. Refilled once, possibly twice with suitable non genuine ink. Still working fine. -once black ink tank ran low this time, refilled it and symptoms of no print from Word docs, not all parts of a web page would print. Surprisingly, photos off hard disc print ok.(??????) -replaced black with genuine tank and colour with remanufactured tank. Error message of "unsupported tank". Now no print at all. -left new genuine black cartridge in and refitted genuine colour cartridge that I have previously refilled. -all print now ok.....finally.
Maybe they have a copy limit or the integrated print head in the black has crapped itself????????
During this process, I have uninstalled and reinstalled the driver several times. I have found that it has to be COMPLETELY uninstalled. Using the Lexmark uninstall function does not remove all parts of the software (Lexmark toolbar for one). If the software is not completely uninstalled, you will get a spurious unrelated and rubbish pop up that installation cannot continue because of "insufficient processor speed" with a spurious set of numbers after it. This message bears no relation to the solution.
I have found that you need to search and delete ALL Lexmark files that you can find after the uninstall. I have also deleted entries from registry.....1 entry only from memory (be CAREFUL with registry). Then reboot system.
The driver should then reinstall correctly and fully.
Why do they make it so damn hard? Don't think I'll buy a Lexmark next time.......