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When you see light print it can be from a few things. This is basically a laser printer with a fax machine so the same problems exist in both. The most common cause by far is simply low toner. If you take out the toner cartidge and gentl shake it side to side then put it back in. Now try printing again. This should be much darker. This may only last a few dozen pages (but can go a quite a bit more if you are lucky) but it shows you that you need to get a new toner cartridge. The other causes can be a image setting in the fax. In the control panel it will show you a setting for how dark it will print. Normally it is in the middle of the range. The last common thing is a fusor wire. This normally shows up as a error first but it can slowly fail. The fusor is the heater that bonds the toner to the paper. If it doesn't get hot enough then not all the toner sticks and you get light printing.
Your saying the heads have been cleaned but that points towards an inkjet MFP, if it is a laser MFP, take the toner/drum assy out and shake it hard.. the toner may have settled in storage and may be causing the problems.
If the print can be rubbed off then this suggests the fuser unit is not working correctly. It could be that the thermistor is covered with toner and making the machine think the fuser is hot enough when it's not.
The black line could also be caused by the fuser if one of the pick off fingers is coated with toner or has worn into the Teflon of the roller.
Does the machine show the lines when you print a page from memory - such as a counter or config page? If not, this would suggest the optical path is dirty. Try cleaning the glass and look at the mirrors inside the scanner to see if they are dirty/dusty.
Unfortunately your drum unit is shot. The mechanism that cleans excess toner from the drum surface is worn out or has developed a problem. The materials needed to repair are generally not available. If this is happening then the surface of the drum is probably near the end of its usable life anyway. Save yourself a lot of grief and aggravation. Bite the bullet and buy a new drum unit. Office Depot, Staples, etc. usually offer them at about $105.
Does this happen when you perform a test print such as an activity report or config page? if it does you may have a transfer roller issue. The transfer roller is the long black spongy roller directly under the drum, the metal rod in the roller conducts a charge that interacts with the drum. If the roller is dirty (usually chocked up with toner) the necessary charge is diminished and the image will be lighter. You will have to remove the roller in order to clean it, (TURN THE POWER OFF) there is a bendable plastic tab at the right side end of the roller that will release the roller. I personally drench the roller with metho and then wrap a rag around it and squeeze the metho/toner out (dont do this with lexmark rollers, they deform) let dry and give it a try, also check the end of the metal rod and where it connects for contamination.
Cleaning a laser printer can solve minor problems, maintain print quality, and prolong periods between professional cleanings. Clean your printer when print quality deteriorates or when you change toner cartridges.
Manually Cleaning Inside the Printer
1. Unplug the printer from the surge suppressor.
2. Remove the internal paper trays.
3. Remove the toner cartridge and place it on a piece of scrap paper.
4. Clean inside the toner cavity with a dry, lint-free cloth and brush (if a brush is supplied with the printer).
5. Clean the printer mirror gently with the brush. Don't touch the mirror if a brush isn't provided.
6. Wipe away dust and spilled toner. Remove paper fragments.
7. Clean the rollers, but don't touch the sponge roller.
8. Replace the toner cartridge.
To remove unfused toner from the rollers following a paper jam, print 5 to 10 blank pages on scrap paper.
Wipe toner from clothing if necessary, then immediately wash toner-soiled clothes in cold water.
Go to your printer manufacturer's Web site (see Related Sites) for detailed cleaning instructions.
Don't use any liquid cleaners inside the printer.
Initiating Automatic Cleaning Through Printer Software
1. Open the printer software by double-clicking on a printer icon or specific printer utility program, or opening a document and then selecting Print from the File menu.
2. In the printer software, look for a button labeled Options, Troubleshooting, Toolbox, Printer Utilities or something similar. (This varies by manufacturer.)
3. Follow the instructions on the screen.
4. Repeat the cleaning process if the results aren't satisfactory.