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Make sure that you are connected to a usb port on your computer and not thru a usb hub. Also try a different port on your computer. It is unlikely that two hard drives would be bad, but I would try them on another computer. Thanks for using fixya
I hope your Jump Drive did not get formatted - because all your files would be lost.
You could try this: Go to "My Computer" and right click on the drive letter for the Verbatim Jump Drive. Select "Properties" Click on the "tools" tab and select "check now". This will check your Jump Drive for problems.
Did the 1000gb external hd come with instructions?
Did you read them?
Did you Install The Software for this Device?
If not. Try plugging it in all the usb ports.
Try shutting down the PC, when it's off plug in the 1000gb external HD,
Restart the Computer, If Windows still dosen't recognize it, then it's most likely defective, and should be returned. Try purchasing a higher quality brand.
There are two major possibilities: 1: There is hardware or software problem with your computer's USB ports. To test this, plug the drive into a different computer if you can, and try having it plugged into your current one while you turn the computer on.
2: The issue is with the Jump Drive itself. If the drive fails to show up when plugged into a different computer this is the likely problem. The data CAN be recovered, but if it won't show up on any computer, the only real way to do so would be to pay a Hard Drive recovery shop.
First, try to connect it to a different computer, to see if it can be read on _any_ computer at all.
Second, check the warranty-status of the unit; if the warranty still is valid, Verbatim will replace the hardware (but will NOT make any attempts to 'recover' your files).
Third, an external drive has two major components -- the disk-drive and the USB-to-disk-drive adapter. Open the enclosure, and remove the disk-drive, and connect it as a 'slave' disk-drive in a desktop computer, to see if that interface hardware is the problem.