Question about HP Officejet J5780 All-In-One InkJet Printer

2 Answers

The HP OfficeJet J5780 All In One SCANNER Problem

Basically I have installed everything Exactly how HP say it should be done, I can print and eveything exept I cannot scan.
This is really bugging me and the reason I bought this all in one is for the scanner..
Any help?
Thanks
Chris

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  • 6 more comments 
  • saganic0 Feb 15, 2008

    Well, I go to the Support Center, and click on scan and it says: No Scanner found.
    Also when I go into the other apps and try to scan they say select a source and give a drop down menu, but there are no sources to select. :S

  • saganic0 Feb 15, 2008

    Nope, I have re-installed several times, this does not help.
    Any more Solutions or Workarounds?
    Like for example a different scanner driver that I can use through the Add Hardware wizard?
    I dont usually ask for help. Im usually the one solving. =]
    Thanks again
    Chris

  • saganic0 Feb 15, 2008

    Dont worry about it anymore, I have taken it back and bought a Lexmark (: They're awesome..

  • Anonymous May 19, 2008

    All features work except scan. Reinstalled, but no scan.

  • jenn529 Jul 03, 2008

    Says not insalled properly but have reinstalled to no avail.

  • amyswilliams Nov 17, 2008

    Scanner not working.

  • crystalejens Apr 20, 2009

    My first time scanning something on this printer/fax/scanner I bought last summer. When I push "scan" of "scan to", my scanner says to refer to the device documentation for troubleshooting. ???? I'm sure I've misplaced my device documentationa and I don't know what troubleshooting means.

  • NITIN  BABBAR
    NITIN BABBAR May 11, 2010

    can u detail ur problem,what error message u r getting etc?,it will help n the problem will be easy to solve

    thnx N

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My HP Officejet J5780 all-in-one does not work. Wat can I do?

Posted on Sep 30, 2010

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It means that te software for the scanner is not properly installed or corrupted,reinstalling the software will solve
thnx N

Posted on Feb 15, 2008

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1 Answer

I have installed the software et, I can print but cannot scan.


Common printing and scanning solution for Officejet j5780 -Printing Solutions -Scanning Solutions if the links will not help please give more details on the problem.

Sep 05, 2010 | HP Officejet J5780 All-In-One InkJet...

Tip

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To get the scanner working this is what you should do. First, do not install the software for Officejet All-in-one J5780. Instead of this, install HP Officejet All-in-one J5700, you can get it from the HP website. I do not know why but this software makes the scanner work. You can then install J5780 which will delete some of the old files but will keep the scan file on.

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Chose 'software and drivers' link on page above.
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