Question about HP Officejet 4215v All-in-One Printer

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Iam not able to sending a fax

A communication error occurred during the transation errror 344*

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  • Anonymous Mar 10, 2008

    hp 4215v when sending a fax i get an error scanner failure

  • Anonymous Mar 27, 2008

    I've tried to send four times today, to different fax numbers. The receiving machine answers but I don't hear the "fax tone" that usually indicates transmission. Then, after a short pause, it stops feeding the paper and prints the Error 344 message.

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  • Expert
  • 188 Answers

Hi,

Please click on the web link given below and perform the steps as provided in the web page to fix the issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=buu02549

Here is the other link to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&cc=us&lc=en&dlc=en&product=351106

Have a great day!

Posted on Mar 28, 2008

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HELP ERROR 344 ON MY HP J4680 CANNOT SEND OR RECEIVE FAXES


Welcome to FixYa!

There are 4 reasons for Error 344 to occur when sending or receiving afax.
1. The remote machine failed to respond to a fax command from the local machinebecause the connection was interrupted. These errors can occur if the phonelines in the area to be faxed are old or there is noise (static on the phoneline). Other reasons can include power outages and other power-relatedproblems.

2. The call-waiting service can cause this error. The click, heard for anincoming call, is actually a momentary disconnect of the line.

3. The remote user pressed the Stop key while the reception was in progress.

4. Under rare conditions, incompatibility between the two machines might causethe remote machine to abandon the call.
Solution 1
Try to send a fax at a different time when telephone line conditions haveimproved.

Souliton 2
Try sending at a lower transmission speed.

Keep me posted and thank you for using FixYa!
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Fax


344 Error can be caused by a few things. One of the following is occurring:
The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

The sender has pressed cancel button while the reception was in progess.

In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

Solutions:
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Fax at a different time to see if line quality improves.

Try relocating the fax to a differnt phone plug.

Replace the phone cord attached to the fax/printer.

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327-*Reattempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
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