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Turn on printer whilst holding down line key untill printer beeps.
Use feed key to step to Gap in display.
Load label plus backing under sensor and not volts reading.
remove labels and place backing only under sensor and note volts reading.
use following formula
High reading + Low reading / 0.5 = Value to use
e.g 2.8 + 1.4 / 0.5 = 2.1.
use result to change value of input using line key once set press feed key to set.
To change label start position use the pitch menu.
Using direct thermal labels it can dirt the printhead and platen roller, you must clean them with isopropyl alcohol and a flannel. Also adjust the darkness to less value to best print. Roberto Martinez
your label length is set incorrectly, there are 2 things it could be 1) your software is telling the printer the label length is longer then the current labels, even if the label size is out my a single millimeter the printer will give you this issue of feed an extra label. you need to change this in your software. you can set a label size smaller then the current label size and it will work correctly
2) you software is not setting a label length and so the printer is going off its internal setting, to recalibrate hold feed and power up the printer letting go after the light starts flashing
it is important to note that label roll will change slightly over time so even though you are ordering the same labels as a year ago the manufacturer will have slight changes from batch to batch