Question about HP OfficeJet V40 All-In-One InkJet Printer
I have a H P V 40. Recently, I upgraded my computer and installed IE7. After this, I tried to install V 40 Director. I have the original CD with me. Once I try to install it, only redris scanner software get installed. the director is not getting installed. So, I cannot send faxes from my computer any more. I tried updating the driver from H P site. This also did not solve the problem. If I go the HP directory, I can see the icon of Director- but cannot run it. Please help.
I've seen this exact same problem before. What I deduced from that experience is that the Readiris software takes over the redirector function of the HP Director service. The only way we got the HP Director to function again was to:
1.) Uninstall Readiris
2.) Uninstall the HP printer
3.) Reinstall the HP printer without installing Readiris
This resulted in the HP director service working properly again, but with the user unable to use the character recognition functionality provided by Readiris.
Hope this information helps to clarify your current situation and thanks for using the FixYa service
Posted on Feb 16, 2008
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Posted on Jan 02, 2017
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