Working fine - then i unplugged it to move things around the office and now all i get is "reset power" no matter how many times i turn it off, unplug it, and do it again - ALL IT DOES when i plug it back in is flash "RESET POWER" - please help - thanks!
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this issue is a little tricky as the unit may think there is a paper jam
first make sure the craddle - where the ink cartridge sit - can move freely, if it can then look for any bits of paper that may be stuck around it or in the machine, clean the rollers on the rear access door of the unit as well.
if the error message doesnt clear out then try the next step
If the carriage chute will not move then disconnect the power cord press and hold # 3 at the same time and as holding those 2 buttons re connect the power cord. if the carriage fails to move upon reset then you have a carriage jam and your printer needs servicing
Take out the power cable from the back of the printer keep on tapping the power button for 30 secs ; then plug it back. Take out the catridges clean them with a Lint free cloth (copper contacts); also clean the catridge slot of the printer; put in back the catridges ; Unplug the power cable from the back of the printer; press and hol down the (#) and the (6) button simultaneously with one hand and with the other hand put in back the power cable; and then release the (#) and (6) button; It will perform a reset on the printer IF still then it doesn't work then the catridge slot's copper contacts has gone bad and need to replace
this seems to be a hardware problem..... anyway try this...
> unplug the powerchord
> open the rear access door, and check whether there is any paper jammed or any bit of paper or thread stuck inside.... if so remove it
> clean the rollers using a lint free cloth
> close the rear access door
> open the door so that you will get full access to the cartridges...
> move the cartridges to and fro for several times manually with your hand
> close the door
> plug the power chord
> try again to copy multiple pages