I have a document on my printer that won't cancel it stays on there and won't let me print any other documents including that one

Turn off printer for 2 minutes @ least, turn back on, or delete printer and re-install printer. Go to HPsupport website enter your printer model info update drivers.

Click Start - printers and Faxes - double click on your printer then you will see a list of documents that are queued to print.
Click on the print document you want to remove then click on Document at the top and then click Cancel.
Repeat for other print documents you want to cancel.

When u print it goes to a "cue" on the pc and stays there untill done. Turning off your printer will not work as the "job in the cue" is still there. When u turn on your printer the job starts up untill finished.

Ok to stop a print job turn off printer.

........Hope you are running windows 7
1.) Open devices and printers
2.) double click your printer
3.) select see whats printing dialog
4.) select the items in the list then right mouse click
5.) select CANCEL
6.) The job is now deleted from the que so when you turn your printer on it will not start until you print your next item.

Hi pjmgranny !
Yes , you can cancel the previous printing jobs .
under Win XP :
go to start \ settings \ printers and faxes , select the jobs , clic on documents and cancel .
under Win 7 :
go to start \ devices and printers . Right clic on the printer , select open \ documents in queue \ select documents and cancel
Best regards ,
fanaudi .

Printers will hold the documents in the memory of the printer. Windows holds the documents until they are received by the printer.
Go to the printer and cancel the job, then open the printer by double clicking on it in Printer and Faxes (if in XP) and cancel the document from the menu while the document is highlighted. (document, cancel)
A trick I have used is to remove the paper from the printer, wait until the last sheet is printed and turn off the printer. Windows will pop up with an error that includes cancel the print job.

first do a right clickon the printer icon
select run as administrator if there or else try cancelling the document
if still does not work
go to run and type "services.msc" and it will take you to the services page
in the services page look for a service "print spooler "
restart the print spooler
and then try deleting the documents .......................... hope this should work for you let us know wat happens and we will help you accordingly ......take care ............god bless you ...........thank you (HAMID)

try reinstalling all drivers,, and cancell all prints. before.. take an test print from , control panel ---printer-- print a test page..

Turn printer on and off if that doesnt work then ust restart, sometimes things get stuck in the queue.

Hi grt2b1915
go to printer not document selct cancel all while the printer power off.
thanks

Hamedo

To cancel a print job in Windows you can use one of the following two methods:

CANCELLING A PRINT JOB WITH THE PROGRESS METER:
When you send a print job to the printer, the Status Monitor will appear in the bottom right corner of your screen. Another printer icon for the PROGRESS METER will also appear in the taskbar while printing is taking place. This PROGRESS METER is there so you can manage print priorities or cancel print jobs.

1. Highlight the print job in the PROGRESS METER box.
2. Click on DOCUMENT and CANCEL, or, right click on the job name and left click CANCEL or DELETE.
3. Confirm cancelling the print job.

CANCELLING A PRINT JOB FROM THE PRINTERS WINDOW:
If no PROGRESS METER appears, you can access the document queue in this fashion:

1. Open START, SETTINGS, CONTROL PANEL, PRINTERS (START, CONTROL PANEL, PRINTERS and FAXES in Windows XP).
2. Right click on your Epson printer name, left click PURGE PRINT JOBS (98,ME), or CANCEL ALL DOCUMENTS (2000,XP). (Or, double-click on the printer name to see and modify the status of documents in queue.)
3. Confirm cancelling all documents.

Keep in mind that once information has been sent to the printer it resides in the spooling folders within Windows. It may a while for printing to stop as this data clears the system.

If the printer continues to print (ie multiple copies of a cancelled job, or garbled print) remove the rest of the paper from the printer and allow it to run out. Once an "out of paper" type error appears on your screen, cancel the documents. Once all print job information has deleted, reload the paper and press the paper feed button once to clear the red light and return the printer to a ready state.