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Bluetooth have different profiles. The Bluetooth profiles are A2DP (for connecting the phone to a headset with mono sound), AVRCP (for headset with stereo sound and remote control), Dial up networking (for internet connection), and FTP or File Transfer (for sending or receiving files).
Your phone should support FTP or File Transfer. If your phone does not have FTP, it will connect to other phone, but it will fail when you try to transfer any files. You may need to verify it by checking the user's manual or by calling the tech support of your phone.
If your phone does not support FTP, ask the tech support if there's a firmware that will add the FTP profile to your phone.
If your phone supports FTP, but it keeps on failing on receiving a file via Bluetooth, then try to soft reset the phone by removing the battery for 5 mins. If the same problem occurs, then this phone needs to be reprogrammed.
make sure that all of the files that you have sent before via bleutooth was move on your memory card.take a lokk at your phone memory on how much is the free space.because once you transfer file via bluetooth it uses your phone memory. check your inbox outbox and myfolders.delete or move the files that is in there.then try to send via bluetooth again.hope I explained it well.
I don't know whether its exactly the solution or not, but I had a similar problem transferring some mp3 files to any cell via bluetooth from my nokia 7210, I tried all combinations of bluetooth settings, but the same message kept appearing-"Sending failed", finally what I did was "Changing the name of the mp3 files" as all those I wanted to send had a bigger name, I cut the name short and there it worked. So, may be in any such case it's advisable to just try this out, it might just work.
Usually, if you are going to received files via bluetooth it will ask you where you want to save the file, directly to memory card or phone memory, if the phone is not asking you, it is automatically will be saved in phone memory, you should check the phone's memory, that is why it is not accepting the transfer via bluetooth, Check the settings and make it saved to the memory card.