I understand that you are not able to connect to internet through DG834Gv5 as the internet light on the router is RED. I would suggest you to reset and reconfigure the router using the below steps:
RESET:
1. Press and hold the Wireless On/Off and WPS buttons simultaneously until the Power LED turns red (about 6 seconds).
2. Release the Wireless On/Off and WPS buttons. The LED blinks red three times and then turn green when the router has reset to the factory default state. Wait for the router to reboot.
CONFIGURATION:
1. Connect the cable/phone line coming from Internet Service Provider to the WAN port of the router (isolated port).
2. Connect the computer to the router using any one of the 4 available ports.
3. Open a web browser like Internet Explorer, Mozilla Firefox or Safari.
4. Access the router's GUI by typing 'http://192.168.0.1' or 'http://www.routerlogin.com' in the address bar.
5. Login to the router (username = admin password = password unless you have changed it).
6. Click on 'Setup Wizard' at the top of list from the left menu.
7. Select Yes and click Next.
8. It should give you 'PPPoA Detected' and then click on next.
9. Enter the login and password of the ISP and then click on Apply.
10. Once the settings are updated click on 'Router Status' and click on 'Connection Status' button (at the bottom of the page).
11. Click on Connect button.
12. Connecting to server should show 'Connected'.
13. If you receive 'CHAP authentication failed', close the 'Connection status' window and click on 'Basic settings'. Verify the login and password for ISP and apply the setting again.
14. Open up another browser window and try to access internet.
Please do visit http://kb.netgear.com for any technical queries regarding NETGEAR products.
I hope this information allows you to resolve this issue.
Regards
Anand
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We really need to know brand and model of router, as well as what ISP you connect to - and whether you use things like PPPoE, as some routers bring up different colored lights to mean connected or not connected.
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