Question about Cell Phones

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My katana's ear piece doesn't work

I have a sanyo katana and i have to keep it on speaker phone because the ear piece doesn't work. I have a warranty for a year through sanyo but i was wondering if there was anything i can do before i call.

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  • shuset687 Feb 15, 2008

    please give me some assistance

  • Anonymous May 30, 2008

    My Katana just started doing this today- all of a sudden for no reason the ear piece went dead and so did the voice output. I can only use the phone on speaker phone. I am taking to the Sprint store repair dept. today to see if they can figure out what's wrong with it. I've seen this complaint a lot on forums on the internet. this phone has been great up until this happened.

  • callenpc Nov 29, 2008

    Same for me. Speaker works, earpiece just stopped working this morning.

    Any solutions?

  • Anonymous Feb 20, 2009

    I have the opposite problem .. i can hear my calls jsut fine but i cannot hear others !

  • Anonymous Mar 26, 2009

    Same. Only works suddenly on speaker phone. Looks like a lemmon, cant find an info on repair.

  • Anonymous Apr 19, 2009

    went dead all of a sudden today. worked in the morning. then i recieved a call and it wasnt working in the after noon.



1 Answer

No solution - same thing happened here.


Posted on Jul 08, 2008


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1 Answer

I have like the first katana cellphone and my phone just stopped working for no reason...first the screen went out now the phone just doesnt work at all...any ideas?

Take the battery out and plug the phone in, with no battery. Does it come on? If it does, it's a bad battery. If it doesn't, it's time for a new phone.

Aug 04, 2011 | Sanyo Katana SCP-6600 Cellular Phone

1 Answer

Can not hear out of ear piece, but speaker works fine. How do i get sound back on ear piece?

There are 3 solutions 1st you can take it to where you bought the phone and they can replace it if your warranty is still valid or if you have insurance on your phone. 2nd you can take the phone apart (open where the screen is) i suggest only doing this if you are sure you can put it back together and check the ear piece, if it has dirt on it try to remove it, but be gentle. Also if there is nothing visible that looks like it got disconnected its broken and you need a new ear piece. 3rd get one of those headsets and use it like that

Oct 27, 2009 | Sanyo Katana® II Cellular Phone

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Can i do a warrenty exchange if i had less than year?,my 3rd Sanyo Katana Eclipse X...... Spint wont let me use my insurance any more...

If you followed the registration instructions from Sanyo for your phone when you bought it I do not see why not. The manufacturer warranty is there for just this reason. However, I would not expect the same level like you are getting from sprint. You may have to mail your phone to them first and wait multiple weeks to get a working phone back.

If your phone is still under warranty from Sanyo make sure you give them a call if it is defective. I am sure they will do all they can as long as you have followed all their required warranty procedures.

Aug 21, 2009 | Sanyo Katana Eclipse X Cell Phone

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My Katana II only works on speaker

Same thing happened to my Alias. The problem is the speaker went on the phone or the connection went on the board. Take it back to sprint and depeneding on the age and condition of the phone it should be covered under warranty. Also they will work with a headset if you happen to have one handy.

Mar 10, 2009 | Sanyo Katana SCP-6600 Cellular Phone

1 Answer

Volume control

the ear piece may be dead or if its a flip phone check the flex cable

Nov 29, 2008 | Sanyo Katana SCP-6600 Cellular Phone

1 Answer

Sanyo katana II

i'm having the exact same problem--mine only works on speaker phone. people can hear me, but i cant hear them unless i go to speaker phone

Aug 08, 2008 | Sanyo Katana SCP-6600 Cellular Phone

4 Answers

I can't hear anybody when they call unless I put them on speakerphone.

If the phone is a Katana II, there is a known issue on these phones and if you take it to a sprint service and repair store they will fix it or replace it for free.

Jun 16, 2008 | Sanyo Katana SCP-6600 Cellular Phone

7 Answers

Katana II: my keypad doesn't work.

Six months is well under the manufacturer warranty. Call Sprint or take it into a store.

Apr 24, 2008 | Sanyo Katana SCP-6600 Cellular Phone

1 Answer

Flip up ear speaker stopped working

Sounds like the ear piece connection between the two halves of the phone has been broken. Your "speaker phone" function should still work because the sound comes from the back of the main body of the phone. To the best of my knowledge, this can't be fixed. You will need a new phone. I hope this helps.

Mar 29, 2008 | Sanyo Katana SCP-6600 Cellular Phone

1 Answer

SPEAKER and ringer don't work.

I am so sorry you are getting the run around. The manufacturer number is 866 726-9292
Try calling that and let me know what happens The katana is a fairly good phone even though your experience with it has not been the best but good luck with that.

Sep 24, 2007 | Sanyo Katana SCP-6600 Cellular Phone

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