Question about Sony Grand WEGA KDF-55WF655 36" Rear Projection HDTV
I called SONY this week about our KDF-50WE655 purchased in July of 2005. Same blue hue problem starting just a couple of weeks or so ago in the bottom right hand corner and spreading across and up towards the middle. They offered free repair or discounted upgrade. We are going with the upgrade.
They're having me keep our present unit and bringing us a new upgrade.
Does anyone have any idea how long a unit will last once this blue hue problem has started or how much it cost to replace the Optical Block?
Posted on Oct 08, 2008
Just writing to say thanks guys! had a blue hue in the left corner of my 4yr old KDF-60WF655..called the sony number told them the deal...they had me call an authorized service place, 2 weeks later I had an optical block replaced free!! yes it took a class action law suit but its fixed! wouldn't have considered calling if i hadn't read your posts....thanks again!
Posted on Sep 27, 2008
Had my tv repaired today it was the optical block and it's covered under the warranty by sony. Whoever is having this same problem with the blue screen at the bottom of the tv, please call sony @ 1-800-222- Sony and explain to them, and have your tv fixed free, we did and happy it's done. Don't delay you have until the end of the year to get this done!
Posted on Sep 10, 2008
Hey guys had the same blue hue in the lower left corner of my KDF-60WF655 seeing the posts here i called sony and they gave me numbers for authorized service...they said it will be a free fix..parts on order. thanks guys i'll keep you updated!
Posted on Sep 04, 2008
I was having the same problem with the blue hue problem in the lower left corner growing across the lower portion of the screen and moving upwards into the screen on a Sony KDF-42WE655 that I purchased in November of 2004. I came across this website while surfing the net for "SONY KDF-42WE655". I called Sony at 800 222 SONY and like everyone else describes here - they lined me up with a service technician who ordered and replaced the optical block this week - for FREE, no charge for parts or labor. It solved the problem. THANKS to FIXYA and to SONY!!
Posted on Apr 24, 2008
On the blue hue problem sony is taking care of this unit under warranty.CALL SONY
Posted on Mar 24, 2008
I have a KDF-60XS955 with the blue hue problem in the lower left corner growing across the lower portion of the screen. We got the TV in summer of 2005 and the blue hue just started this March of 08. I called the Sony number above and described the issue. They said it may be the optical block before I told them I read about it here. They set me up with a repair service that will fix it for free if thats what is wrong with it. I'll get back in here when it is repaired and report how it went.
Posted on Mar 15, 2008
I called 800-222-Sony. I described my problem to the rep (Optical block or Star pattern). They directed me to a local service center. All I had to do was call the service center & give them my info. When the part comes in they are going to come to my house and install it for free!!! Now that is service!!! Sony really stepped it up on this issue. They have definitely gained my respect. You don't need to be in warranty or even have a receipt. They will fix it for free regardless. Thanks for the info guys.
Posted on Mar 10, 2008
Call SONY at 800 222 SONY and explain it to them ....
I called! It is called the "blue dot" or "star pattern" or "optical block."
Sony covers this problem. They are sending someone out. When the service rep confirms that it is the "optical block" problem
I have a Grand WEGA 60 inch KDF-60WF655. Bought it July 2005 problem came up January 2008.
Posted on Mar 07, 2008
Call SONY at 800 222 SONY and explain it to them and be prepared to have your TV fixed for free !!! the projection block is faulty do to outsourcing on that part for a limited number of tv's an mine was 1 of them , SOny took care of everything !!! good luck
Posted on Feb 15, 2008
SOURCE: blue hue on screen
Probably the optics block. It needs to be replaced.
However, it looks like you're in luck. Sony will reimburse you.
Go here for more information:
Posted on Dec 02, 2007
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 21, 2010 | Sony Grand WEGA KDF-60XS955 60" Rear...
Feb 05, 2010 | Sony Grand WEGA KDF-42WE655 42" Rear...
Dec 04, 2009 | Sony Grand WEGA KDF-55XS955 55" Rear...
Jul 17, 2009 | Televison & Video
Jul 03, 2009 | Sony Televison & Video
Jan 19, 2009 | Sony Grand WEGA KF50WE610 50" Rear...
Jan 13, 2009 | Sony Grand WEGA KDF-42WE655 42" Rear...
May 05, 2008 | Samsung HCN4226W 42" Rear Projection...
Jun 22, 2014 | Sony Grand WEGA KDF-55WF655 36" Rear...
404 people viewed this question
Usually answered in minutes!