Friends laptop will no longer connect to internet. She also did not have any anti-virus software on her laptop, but does now. Like I said, she cannot connect to the internet, yet computer shows the internet strenghth is strong. Could her internal modem have gotten fried?

My anti virus kept blocking my printer updates (without notifying me) and stopped it from working. I had an issue where it said the downloads were done though, but nothing worked. Do you have an anti virus program that you can disable and try another download?

yes but its probably your itunes software at fault. un install the itunes software and apple drivers from the pc restart pc. then download a fresh itunes and when it is installed try it again Without the virus software on turn it off should activate then. then you can turn back on anti-virus software. you also use ccleaner free down load and clean your pc/laptop and after the restart clean the reg files with this software it will remove old files that are not need any more or are causing conflicts. uninstalling itunes does not remove your items you have just the itunes software everything ells will be stored on the pc/laptop e.g contacts apps etc. they will not be lost

You probably have some viruses and malware.

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Download, Install and Run Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Make sure to select ALL of the "threat categories" when you install or configure Avira...

You should be in pretty good shape if you run and install all of these programs.

Do some scans for viruses and malware. You can get some great FREE anti-malware and antivirus software here:
http://majorgeeks.com/download.php?id=31&sort=7

Do some scans for viruses and malware. You can get some great FREE anti-malware and antivirus software here:
http://majorgeeks.com/download.php?id=31&sort=7

do you know which operating system is on the computer
is it the password for the computer or the internet connection

http://www.snapfiles.com/get/cainabel.html

Cain and Abel is a password recovery tool that enables network administrators to test network security, or home users to recover a variety of stored network passwords. The program reports sniffing and recovery of most popular protocols, including FTP, SMTP, POP3, HTTP, mySQL, ICQ, Telnet and others.

It can also recover passwords hidden behind asterisk (***), stored in VNC profiles, SQL Server Enterprise Manager, Remote Desktop connections and wireless connections.

Other features include LSA Secrets Dumper, Protected Storage password revealer, network enumeration, VoIP filtering and more. Probably one of the most complete network password recovery/security tools you can find.

Cain and Abel is intended for network administrators or advanced users.

IMPORTANT NOTE: Most anti-virus programs will warn you of a password cracking or hacking tool when you install this software! If you don't understand why this is, you should not download this software.

Hope this helps you

Hi



I think you have never cleaned the disk anytime since you purchased the computer.
Clean
temporary internet files
uninstall all the unwanted software
run anti-spyware
run anti-virus
clean the million icons on your desktop
update operating system patches
run disk tools ( defragmentation, error correction )
and finally dont forget to clean the recycle bin.
Also if you have an option to look at task manager and check the memory used and processes running, it will give you more insight on what processes are responsible for this hang problem but ofcourse you have to find a way to do that before it hangs. dont click on desktop as u said this is causing it to hang.
If this doesnt help, buy a hammer from walmart :)

Do you have anti-virus installed? You may have a virus that prevents you from surfing the net.

Also check if you are getting an IP address. Go to start>run>type in cmd and press enter. On the command prompt(black screen) enter in ipconfig and see if you have a IP address

Dear Sir,

Go to http://xviruslab.blogspot.com, and download Quick Heal Total Security (PC Mobile Scan and Data Theft Protection, Anti Phishing) or Quick Heal Anti Virus Plus, mail me if you're facing any problem mail me.

Thank you

Bye bye

it sounds like your virus protection has expired and you may have a firewall up blocking the internet connection.

two options: pay mcafee the yearly renewal or go here http://www.download.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html?part=dl-10044820&subj=dl&tag=button&cdlPid=11009475
and download a free professional antivirus, anti-spyware, and extensive firewall.

if you do download the new FREE program, make sure you completely uninstall ALL virus and spyware programs you may already have installed. Including Mcafee.


after youve decided what you will do and finished that part. open your web browser, go to internet options, advanced, and reset to default settings. then select the security tab and set to normal.

you should be all set!! Good Luck