Question about Dell 3010cn Laser Printer

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Dell 3010cn Not Picking from MPF

I have two Dell 3010cn printers that were given to me. Both have the same problem. The paper does not pick from the built in MPF paper tray. What I don't understand is that it's not even trying to pick. Nothing is moving in the MPF tray and picking mechanism for either printer. Then the printer reports at paper jam error 075-134. I think it has to be something I don't have set right. It doesn't make sense that both printers are failing in the exact same way.

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  • 3 more comments 
  • ToddMacronix Feb 16, 2008

    I already checked that. The MPF tray is the only choice. And the front panel indicates the MPF tray when it's trying to print. Thanks for trying.

  • Anonymous Feb 19, 2008

    I have no manual with my printer and it has the same problem that it is not picking up from the MPF it says ready to print but doesnt I dont get any error reports it just doesnt print anything

  • Anonymous Mar 19, 2008

    same ****. no fix yet

  • 3100 owner Apr 21, 2008

    I have the same problem and Dell told me I needed an MPF tray. The catch is they will not sell you just the tray they make you buy two other parts, an MCU board and a VT Assembly. The technician came out to install the new MPF tray and the printer works fine again. The rub is you had to by the other two parts which are package separately and not in any way attached to the MPF tray. The Dell technician told me he replaces the MPF trays all the time and that I didn't need the other parts that they require you to buy as part of a "kit". I think they simply use this as a way to bring in more revenue as they continue to struggle against HP.

  • Anonymous Sep 24, 2008

    When I run out of paper, sometimes after reloading, the printer is set for the wrong paper and won't print. If you go to Menu, then scroll down to Configure, then pick Maintenance, then pick INIT NVRAM, it will work again. This is a fix from Dell's tech that reset my printer today and got it working again. I love this printer, which I have had since 2006. I just wish I had bought it in a multifunction configuration.

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4 Answers

I dont know if it was by chance, but when i didnt push the paper all the way in but left it half an inch from the back it printed. It has worked for 6 prints so far, and I am not touching the paper again!

Posted on Jun 10, 2008

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Bueno, el daño según parece es fisico, es posible que los rodamientos precenten algun problema, debe revisarse
en el chat de dell me dijeron lo siguiente
05/15/2008 09:09:48AM Agent (LACS TC David Salinas): "presione la flecha hacia arriba y hacia abajo al mismo tiempo y encienda la impresora" 05/15/2008 09:09:54AM Agent (LACS TC David Salinas): "con los botones presionados" 05/15/2008 09:10:15AM DAVID IZQUIERDO: "ok dame un segundo y te comento" 05/15/2008 09:12:39AM DAVID IZQUIERDO: "aparece el mensaje: Custumer Mode ESS DIag." 05/15/2008 09:14:01AM DAVID IZQUIERDO: "debia imprimir algo?, no lo hizo" 05/15/2008 09:14:24AM Agent (LACS TC David Salinas): "presione la flecha hacia abajo hasta que salga IOT DIAG y presione selecionar" 05/15/2008 09:14:34AM DAVID IZQUIERDO: "ok" 05/15/2008 09:15:06AM DAVID IZQUIERDO: "ahora que hago" 05/15/2008 09:16:16AM Agent (LACS TC David Salinas): "flecha abajo hasta que llegue a digital output y presione seleccionar" 05/15/2008 09:16:56AM DAVID IZQUIERDO: "listo" 05/15/2008 09:18:15AM Agent (LACS TC David Salinas): "flecha abajo hasta DO-64 READY" 05/15/2008 09:18:30AM Agent (LACS TC David Salinas): "mejor flecha arriba hasta DO-64 READY" 05/15/2008 09:18:42AM Agent (LACS TC David Salinas): "y presione selecionar" 05/15/2008 09:18:51AM DAVID IZQUIERDO: "ok" 05/15/2008 09:19:34AM DAVID IZQUIERDO: "suena algo...." 05/15/2008 09:21:19AM Agent (LACS TC David Salinas): "OK" 05/15/2008 09:21:29AM DAVID IZQUIERDO: "ahora que debo hacer" 05/15/2008 09:21:41AM Agent (LACS TC David Salinas): "ahora flecha abajo hasta DO-51 READY y despues selecionar" 05/15/2008 09:22:54AM DAVID IZQUIERDO: "listo" 05/15/2008 09:23:18AM Agent (LACS TC David Salinas): "ahora flecha abajo hasta DO-50 READY y selecionar , tambien ponga papel en la bandeja" 05/15/2008 09:24:47AM DAVID IZQUIERDO: "dame un segundo" 05/15/2008 09:25:53AM DAVID IZQUIERDO: "no suena muy bien...." 05/15/2008 09:26:08AM DAVID IZQUIERDO: "que debe pasar?" 05/15/2008 09:27:56AM DAVID IZQUIERDO: "David" 05/15/2008 09:28:36AM DAVID IZQUIERDO: "help!" 05/15/2008 09:28:43AM Agent (LACS TC David Salinas): "voy" 05/15/2008 09:29:01AM Agent (LACS TC David Salinas): "ahora flecha arriba hasta DO-74 READY y selecionar" 05/15/2008 09:30:04AM DAVID IZQUIERDO: "ok!" 05/15/2008 09:31:18AM Agent (LACS TC David Salinas): "ahora flecha abajo hasta DO-12 READY y seleccionar" 05/15/2008 09:31:33AM DAVID IZQUIERDO: "ok!" 05/15/2008 09:31:48AM Agent (LACS TC David Salinas): "despues de esto debe tomar la hoja" 05/15/2008 09:32:14AM Agent (LACS TC David Salinas): "que le aparece en la panatalla?" 05/15/2008 09:32:29AM DAVID IZQUIERDO: "espera...." 05/15/2008 09:35:31AM DAVID IZQUIERDO: "continua el mensaje
Digital Output
DO-12 EXEC" 05/15/2008 09:36:17AM DAVID IZQUIERDO: "y como si estuviera calibrando algo" 05/15/2008 09:36:29AM Agent (LACS TC David Salinas): "tomo el papel?" 05/15/2008 09:36:40AM DAVID IZQUIERDO: "no" 05/15/2008 09:37:31AM Agent (LACS TC David Salinas): "y hace un ruido normal o un ruido anormal?" 05/15/2008 09:38:35AM DAVID IZQUIERDO: "pareciera que estubiera calibrando.. pero ya lleva mucho tiempo haciendolo" 05/15/2008 09:39:21AM Agent (LACS TC David Salinas): "presione el boton de menu" 05/15/2008 09:39:35AM Agent (LACS TC David Salinas): "y apague la impresora" 05/15/2008 09:40:38AM DAVID IZQUIERDO: "ok" 05/15/2008 09:41:37AM Agent (LACS TC David Salinas): "el ruido era normal o anormal?" 05/15/2008 09:42:30AM DAVID IZQUIERDO: "ahora que oprimi el "menu" inicio como cuando empieza imprimir, sonaba normal pero no tomo la hoja" 05/15/2008 09:45:20AM DAVID IZQUIERDO: "la prendo ?" 05/15/2008 09:46:03AM Agent (LACS TC David Salinas): "por favor" 05/15/2008 09:48:12AM DAVID IZQUIERDO: "aparece "listo imprimir" -- la pruebo?" 05/15/2008 09:48:46AM Agent (LACS TC David Salinas): "o" 05/15/2008 09:48:49AM Agent (LACS TC David Salinas): "ok" 05/15/2008 09:51:15AM DAVID IZQUIERDO: "desafortunadamente no, genera el mismo mensaje"revisen los rodamientos

Posted on May 15, 2008

Log into the printer using the web interface, check that the Tray settings are correct and set to the correct paper size, make sure there are no errors on the LCD screen, if you are attempting to send a print job to the printer but the LCD screen just says Ready then the job is not reaching the printer, to confirm run a test printout from the printer itself if it works ok then its not an issue with the printer but either the machine you want to print from or the cabling/network.

Posted on Feb 22, 2008

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When you go to print are you selecting the MPF as the location to print? I have the 3110cn and you must manual select that you want it to print to the MPF.

Posted on Feb 15, 2008

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SOURCE: Dell 3010cn paper jam 075-134 cannot get rid of error

The reason Dell said this problem was almost impossible to fix is because it is. There is a lift mechanism inside the housing for the MPF paper tray that lifts the paper to the roller to pull off the top sheet. The lift mechanism in this printer model is flimsy at best. There is a roller cam with a knuckle attached to it to does eventually break, causing a failure of the lift mechanism. The components to repair this problem are unavailable from Dell, and can only be salvaged from another printer. Here's the kicker... You have to disassemble the ENTIRE printer in order to replace this assembly. This took me 2 and a half hours to accomplish, and you're going to have to do it on 2 printers, as well as reassemble the fixed one. DO grease the cam assembly with some white grease to get the longest life possible if you choose this option. Best option? Either purchase another printer off eBay with a different problem and use yours to fix that one, or, as Dell so lovingly suggested, purchase a new one. The cost of today's color laser solutions make purchasing one of these printers a much more viable option than fixing your 3010cn.

Posted on Aug 31, 2009

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1 Answer

When I go to print I get message load mpf 024-969


This error typically means that the Size of paper defined in the print job being sent from the application does not match the size of the paper the printer has set for the MPF. (in this printer, MPF = Manual Feed)
For example: If you send a Letter size job to the printer from, lets say MS-Word, but the printer currently has Legal size paper assigned in the MPF, this error will result.

Change the Windows printer to default settings

Apr 03, 2014 | Dell 3010cn Laser Printer

1 Answer

Hi, I have a Dell printer, and it says "MPF Load Error" every time I try to print something. How do I fix this?


Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.

  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.

  3. Press the down arrow until Paper Type appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the return%20arrow%203100cn.jpg button.

  5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the return%20arrow%203100cn.jpg button.

  6. Press the MENU button.

Print from the Multipurpose Feeder (MPF)

To print from the Multipurpose Feeder (MPF), perform the following steps:
  1. Click the Start button, point to Programs, point to Accessories, and click Notepad.

  2. Type the word test.

  3. Click File and then click Print.

  4. In the Print window, verify that the Dell 3000cn / Dell 3010cn / Dell 3100cn printer is selected in the Select Printer dialog box.

  5. Click the Preferences button.

  6. In the Printing Preferences window, click the Paper Tray tab.

  7. Click the Paper Source drop-down and select MPF.

  8. Click OK.

  9. Click Print.

Aug 19, 2011 | Dell 3010cn Laser Printer

1 Answer

MPF 024-969


Is the paper pushed all the way back into the MPF?
If yes, what type/size paper is your application sending?
If you try to print the internal Printer Settings report, does it print?
This error typically means that no paper is sensed in the MPF OR that the wrong type/size paper is in the tray. (MPF settings do not match job specs)

Oct 27, 2009 | Dell 3010cn Laser Printer

2 Answers

What does load mpf mean


It does stand for Manual Paper Feed.
On this printer, that's on the front of the unit, above the paper trays.

Once your PC has sent a print job with the paper-select set to "Manual Paper Feed" the printer will not do anything until it's processed this job.
The easiest way to do this is to put paper into the MPF and let it print, but at some point you're going to want to fix your PC so it doesn't send MPF print jobs anymore.

To do this, open your Printer Properties and select the default paper tray instead of the Manual Feed.


Sep 25, 2009 | Dell 3010cn Laser Printer

1 Answer

Problems picking up paper


Hi
this problem may be due to the paper feed roller.clean it using moist cotton or using spirit or cleaning liquid.

Aug 18, 2009 | Dell 3010cn Laser Printer

1 Answer

A dell 3010 which prints fine from webpages etc. but refuses to print from out look and says load plain mpf 024-969 when there is paper in the machine which it was previously happy to print on.... very...


Outlook's printer options are set to load paper from the Manual Paper Feed (mpf) instead of the regular paper tray.

In outlook, select file->print and look for the printer properties button on that dialog box.
Select the paper tray you want to use (or simply uncheck "MPF" or "Manual Paper Feed") and hit OK.


Jun 14, 2009 | Dell 3010cn Laser Printer

1 Answer

Can't print. message load MPF won't go away


There is a print job waiting, either in the printer's memory or on your computer's memory. This print job is set to go to the Manual Paper Feed (MPF) which is accessible from the front of the printer by flipping down the little MPF door.

You can change settings for new print jobs, but once one job is submitted with "Please Print Me On The MPF" set, there's no way to change that job.

The easiest fix is to put some blank paper into the MPF and let it print out.

If it's spooled on the printer, you can turn the printer off and back on again to clear the job.
If it's spooled on your computer, you can view it by bringing up the Printer settings:
Start->Settings->Printers and Faxes
Find your 3100 and double-click on it.
Find the print job, select it and pick "Cancel" from the "Document" menu.


Mar 31, 2009 | Dell 3010cn Laser Printer

1 Answer

Printer was printing fine ran out of paper reload paper but it will not pick up the paper now a yellow light comes on and it says load MPF letter Plain 1 024-969


I don't know this specific printer but have seen many printers mishandle the last sheet of paper causing a jam and leaving pieces behind when forcibly removed from the paper path.
You might try peering into the paper tray slot to see if there are any obstructions. Different printers use different methods of sensing 'paper out' and yours may use a mechanical flag that interrupts a photo sensor that really detects on the passage of the sheet and if this is impeded in some way, it may just think it's out of paper.   

Jan 21, 2009 | Dell 3010cn Laser Printer

2 Answers

Dell 3010cn paper jam 075-134 cannot get rid of error


The reason Dell said this problem was almost impossible to fix is because it is. There is a lift mechanism inside the housing for the MPF paper tray that lifts the paper to the roller to pull off the top sheet. The lift mechanism in this printer model is flimsy at best. There is a roller cam with a knuckle attached to it to does eventually break, causing a failure of the lift mechanism. The components to repair this problem are unavailable from Dell, and can only be salvaged from another printer. Here's the kicker... You have to disassemble the ENTIRE printer in order to replace this assembly. This took me 2 and a half hours to accomplish, and you're going to have to do it on 2 printers, as well as reassemble the fixed one. DO grease the cam assembly with some white grease to get the longest life possible if you choose this option. Best option? Either purchase another printer off eBay with a different problem and use yours to fix that one, or, as Dell so lovingly suggested, purchase a new one. The cost of today's color laser solutions make purchasing one of these printers a much more viable option than fixing your 3010cn.

Nov 12, 2008 | Dell 3010cn Laser Printer

2 Answers

Printer complains: Insert Paper fully into MPF


Pull the paper tray out and look for any obstructions in there.  Check for broken parts as well such a sensor.  Sometimes they get out of position as well.

Sep 17, 2008 | Dell 3100cn Laser Printer

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