Question about Samsung Portable 120GB USB 2.0 External Hard Drive
I have a Samsung 320GB passport USB external hard drive that was working fine and all of a sudden is not recognized by windows.Just want to know how I can get this working again without wiping the data of it. If that is possible.
Check to see if the drive is available in disk management, if so and it's got a blue bar at the bottom, try changing the drive letter. If not, try the following:
Normally with the passport drives, you receive a shorter USB cable (this is because the drive relies on power from the PC, which your normal length USB cannot offer sufficiently. If you are using a short cable, try connecting the drive to the back of your desktop PC, this generates more power than the ports on the front (the ports on the front are actually hubs). If none of these options work try it on another PC, using the steps above.
If you still have an issue, the drive has most likely failed and you will need to get data recovery done to retrieve your data. If you do so, contact samsung for warranty information, so that your warranty doesn't become void.
Posted on Jan 26, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps
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