Question about Sony Cyber-shot DSC-W50 Digital Camera

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Sony Cyber-shot DSC-W50

When I try to put pictures on my computer a message pops up saying "An error has occurred during hardware installation. Your new hardware might not work properly." I have been using the Cyber-shot Viewer program for a few years, this just recently happened, I tried uninstalling and re-installing the program but it didn't do anything, still have the same problem...What Do I Do??? :(

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  • Anonymous Sep 01, 2008

    when I try to put new pictures on my computer a massage pop up on my computer saying no new pictures or videos were found on this device

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  • 51 Answers

I actually htink the problem is with your camera.

There might be a problem with the communication between the camera and your computer`s usb port.

Check if the camera connects to a friend`s PC. If it does, you need to take the camera in for service.

9 times out of 10 I have found a shorted fuse on the main baord to the usb port. This should be a inexpensive repair, unless you need to replace the main baord. In which case first determine the value of the old camera versus a new model.

Good luck.

Posted on Mar 09, 2008

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Hi!
It's a flash error. Could be flash fuse or flash board. If you have a multimeter and you're ready to open it, contact me at toms.safranovs@gmail.com or contact your local Sony service center.
I work in a Sony service center.

Tom

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When “FLASH error” (Self-diagnosis Code E : 91 : ** ) occurs, to prevent any abnormal situation caused by high voltage, setting of the
flash is changed automatically to disabling charge and flash setting.
After fixing, this setting needs to be deactivated. Flash error code can be initialized by the operations on the Setup screen.
Method for Initializing the Flash Error Code
Initializes the setting to the default setting.
1 Select [OK] with v on the control button, then press z.
The message “Initialize all settings Ready?” appears.
2 Select [OK] with v, then press z.
The settings are reset to the default setting.
• Make sure that the power is not disconnected during resetting.

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hi there
you can try doing this and it should work and solve the problem for you

  1. Press Menu button
  2. togle across from REC Mode to setup
  3. togle down three times from camera to setup 1
  4. togle across into sub menu
  5. togle down from four times to Initialize
  6. togle across again to the sub-menu
  7. togle up from cancel to OK
  8. press center button to accept the OK choice
  9. Screen changes and so press okay again
  10. It should restart the camera
  11. Opening on the 'Clock Set' screen
  12. togle down to cancel and use the camera and make sure that you have the camera to flash, if it works try again in the Auto function.
  13. If it is still not working do not worry follow the steps again two or three more times, As this is generally a software error message and not a hardware malfunction.

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1 Answer

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If you have a recent operating system, there's a possibility it will recognise the camera if youjust plug it in. If it does recognise it, it will install the correct driver and run a wizard to help you get the pictures on your computer.

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