Question about Dell 3000cn Laser Printer

7 Answers

Dell 3000cn Printer

I have a Dell 300cn and the printer asks me to change the black toner. I did this, but it still gives me this messege, and I cannot use the printer because it keeps telling me to replace the black toner. How can I fix this?

Thanks

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  • 1 more comment 
  • Dell 3000cn Feb 15, 2008

    The problem is not the toner. I have tried numerous times to replace the toner. The only problem is the error messege that THINKS i need to change the black toner, when i dont really need to, and it is preventing me from thinking. Can you hel me to fix it?
    Thanks

  • Dell 3000cn Feb 17, 2008

    I need help from some one that know how to fix printer more then a user level
    The printer asks me to change Black toner, the toner is new and the printer is clean.
    Thank you

  • Anonymous Mar 19, 2014

    black toner is out and i need to change

×

7 Answers

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I think the following instructions are quite clear. In any case, before giving an inappropriate rating pleas contact us. Thanks for trying rating should be used only for unhelpful solutions and I do not think these here are the cases. Please follow the instructions from point six:

dell 3000cn Printer - a51fe0e.jpg

6 - Connect the printer to power and turn it on

7 - The toner cartridge carrier rotates and then stops. After confirming
the Insert Black Toner (K) message, open the front door.

8 - Hold the tape on the protective cover and gently pull it forward to
remove the cover from each cartridge slot. You only have to remove the
cover from each toner cartridge slot the first time you use your printer.
Toner will be present on the roller.


5980321.jpg
9 -
Hold the tape on the protective cover and gently pull it forward to
remove the cover from each cartridge slot. You only have to remove the
cover from each toner cartridge slot the first time you use your printer.
Toner will be present on the roller.

10 - Lift the tab up 90 degrees and pull the toner seal straight off, keeping it
parallel with the toner cartridge.


cf252ec.jpg 11-
To insert the toner cartridge, face the label on the cartridge to the front
and align it with the arrows on the printer. Guide the cartridge until it
snaps into place and then push down the handhold to lock the cartridge
in place.

12 - Close the front door. The toner cartridge carrier rotates to the next
empty slot. When the color of the newly inserted cartridge appears on
the display, followed by the Insert message, insert the next toner
cartridge. Repeat steps 6-11 until all cartridges are installed.


Here is the link to download tha manual:
http://support.dell.com/support/edocs/systems/3100cn/he/placemat/3100cn_setup_diagram.pdf

Hope it had been helpful, let me know if you need further support

Posted on Feb 17, 2008

  • 2 more comments 
  • Ginko
    Ginko Feb 17, 2008

    Did you remove properly the plastic stripe attached to the toner? if you do not do this operation properly the toner will not be recognised.

  • Ginko
    Ginko Feb 17, 2008

    I am not an user level, and sure I am not the only qualified engineer here. Can you describe exactly which error returned the printer to tell you there is no toner.



    Many thanks

  • Ginko
    Ginko Feb 17, 2008

    I dont see any further comment from you. I assume your problem is solved. If not bear in mind the following:



    ensure that you installed all toners properly, removed lid, shaked them pushed them back in place properly. Eventually remove all of them and put them in place.



    ensure that the error messg you are receiving is regarding the toner, and not for example asking to change drum etc.



    If you are sure that new toners have been fitted properly then you may need to change the cartridge toner smartchip. It can be ordered from dell. It costs around $20 in US.



    Regards

  • Ginko
    Ginko Feb 20, 2008

    If this solution had been helpful then please provide a rating. Many thanks.

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  • 103 Answers

Hi this adds,

Try removing the toner again, do not place the toner yet. Now turn your printer ON, let the printer initialize and wait the expected error. Now open the cover wherein you insert the toner. Take a look with the notch lock or sensor if properly placed and clean respectively. Close the cover and let the printer initialize again. If the problem still persist, please consider checking the sensors by cleaning the contacts or connectors.

If there's a need to reset the printer at maintenance mode please do it.

Best regards,
Rosener Guyano

Posted on Feb 17, 2008

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The most likely problem si the Toner sensor for the black toner needs to be replaced. it can be found below. If you want to try to replace it yourself I will see if i can locate the howto for it, I have not changed one on your model I believe it has the rotation drum so it may be a little more of a challege then the 3110 that I use
http://cheapink.us/product.php?product=Dell+3000+/+Dell+3100+Toner+Cartridge+Smartchip

Posted on Feb 17, 2008

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Try download this service manual (Pages 46 47)
http://www2.yc.edu/content/its/desktopservices/Documents/3000CN.pdf

Posted on Feb 17, 2008

  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos Feb 17, 2008


    Initializing NVRAM

    You can restore the original factory default menu settings by initializing NVRAM.

    1. Press Menu.

    2. Press until Configure appears, and then press or .

    3. Press until Maintenance appears, and then press or .

    4. Press until Init NVRAM appears, and then press or .

    5. The Init NVRAM Are you sure? message appears on the operator panel.

    Press .

    6. Turn off the printer, and then turn it on again.

  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos Feb 17, 2008

    I am sure that there is not more helpfull answer than mine.Thank you in advance for appreciating.

    let me know if you need further support

    Regards

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  • 107 Answers

Maybe the cartridge slot needs to be clean. or ink was dried inside the cartridge and can't recognize the toner wether its empty or full, by the tonner sensor.


how long you've never use your printer?

have a nice day,
just don't rate me bad^^

Posted on Feb 17, 2008

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I too suggest u the same thing as to follow the steps of coolguy008.
Have a nice day..!!!

Thankyou...!!!

Posted on Feb 15, 2008

  • Mohamed Ismail
    Mohamed Ismail Feb 15, 2008

    I am sorry to say but, do not follow what coolguy008 has told...

    Just remove the toner from the printer... Using a soft cloth clean the interior of the printer and leave it to dry for 30min and then make sure there is no moisture....!!!



    Thankyou

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Hi,

Click HERE to download the manual and follow the steps from 6-11 to fix your problem.

Goodluck,
Please don't forget to rate me as fixya if you are satisfied.

Posted on Feb 15, 2008

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