Question about Fax Machines

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Overriding 'Call serviceman ' error

Hi, i have an old Fax machine, that comes up with a 'call serviceman' error, i have heard it is possible to override this, i just need to know how...please

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Why does my fax machine display the message CALL SERVICEMAN?
A mechanical failure of some sort has occurred, and you probably will need to call a fax repair technician. On certain models, this message indicates the machine overheated for some reason. Turn off the power switch (or disconnect the power cord) and let the machine sit idle for 5-10 minutes.

Posted on Feb 15, 2008

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What Could Be The Failing Component On My Machine With Displays SC: 552 With An Error Message "Turn Off Main Switch And Then On" ?


I am no expert, but it potentially could be a memory chip error being a laser printer, very common, these can be easily and cheaply be replaced as there is usually an access hatch to the side printer memory isn't usually very high capacity

Jun 15, 2014 | Ricoh Nashuatec MP1600 Toner 9000 Yield...

1 Answer

Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

1 Answer

Error 346


There are a few causes for the errors you are getting...

The remote machine has failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area are old or if noise is present (static on the phone line). Other reasons could be power outages and other power-related problems.
OR
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
OR
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

And here's a few things to try...


*Reattempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
*Disable the ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.
*Try sending at a lower transmission speed.

Dec 13, 2011 | HP 920 Plain Paper Fax

1 Answer

This isn't limited to Brother, but we have a customer who is claiming their fax machine was "brought down" by one of our transmissions to their fax machine. The repair person told them they...


I only have 27 years in the office equipment service business but I can tell you that I have never heard of such a thing. Also my back ground in Electronics tells me that it is impossible to damage a circuit board using a digital transmission over a phone line. Could the phone line itself cause it? Possibly, but certainly not your fax transmission itself.
Good Luck and Thank You for using Fixya.

Dec 01, 2010 | Brother Fax Machines

1 Answer

Muratec F-320 Super G3 we are getting a fax ready Please call Service message


Please Call Service means the machine "thinks" it has detected a fault.
To check do the following..
Press PROGRAM,*, 6
Then press PROGRAM to select Service Call mode, then press ENTER....the error message will be displayed in the display.
Most common error given machine age was "Heater Error".
If this is the case you will need a Serviceman to do repairs to the Fuser Unit.

Oct 25, 2010 | Muratec F320 Plain Paper LED Fax

1 Answer

Fax thru Internet help


Magic Jack is lying to you. ALL fax machines are Analog devices, Magic Jack is Digital

Jun 21, 2010 | Muratec M1250 Fax

1 Answer

When I start machine C451 it says Call Tech Error C-B003


FAX Board Error To clear turn power off and on the machine if it comes back fax board needs replacement and or main board. Check your phone line is it clear use a old phone and listen to dial tone and have some one call the fax line listen to line clear and crisp? Phone company check line also. Nice machine!

Mar 05, 2010 | Fax Machines

1 Answer

Error 351


  • The following is for error code 351
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.


Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Try sending at a lower transmission speed.

Mar 01, 2010 | HP FAX 1250 Fax Machine (Black)

1 Answer

WHEN A FAX IS TRYING TO COME THRU, IT RINGS, THEN BEEPS AND SAYS "RECEIVE ERROR"


There may be some static on the phone line, try a line filter. If possible, you could plug the fax into another working telephone line, and have someone send a fax to that number (whatever number is attached to the new phone jack) to isolate whether or not it is the machine, or the wall jack.

May 20, 2009 | Samsung Fax Machines

1 Answer

Alarm, 5003 error, just set up tonight


You could try a DSL filter, but I don't have much faith in them. Vonage is DIGITAL, fax machines are ANALOG and require a POTS (Plain Old Telephone System) phone line.

Sep 11, 2008 | Canon FAX-JX200

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