Question about HP PSC 2210 All-In-One InkJet Printer

2 Answers

HP PSC 2210xi all-in-one won't print....Please HELP!

I will try to print from my laptop to the 2210 all-in-one and it gets stuck in the print queue. When I go into printers & faxes, the queue shows Error......printing. I have used HP Print Diagnostic Utility (see below), talked to tech support and the solutions are the same: Uninstall and reinstall the printer & driver, turn printer off and on, unplug printer from laptop, unplug printer from electrical socket, etc. I have tried all of those things and it still won't work.

The Print Diagnostic Utility gives me the messages that there is a print queue problem, a connection issue, a printer status issue and a device manager issue. When I click on those, the fix button is not available so I can't fix the issues.

I was able to print for the past year on this printer, these problems just suddenly started. My husband uses the same printer and does not have these issues. I (and my husband) am using XP SP2. HP cannot solve the problem and I am at a loss of what to try next.

Does someone have any suggestions?????

Thanks.

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  • 3 more comments 
  • LQCME Feb 15, 2008

    I have the exact same problem with my HP OfficeJet 4315 All-in-One. Literally, exactly the same. 

  • Marciad Feb 18, 2008

    I talked to HP several times over several days and explained that I believed it was a device driver not completing the installation. I could not convince anyone to help me with the problem. They keep insisting that I have a hardware problem, even though my husband uses the same printer with no problem. If you have details on the manual process, let me know.

  • huerilita Jun 01, 2008

    Exactly the same problem. Printer was working in the morning, had to use it on a different computer. When I plugged it back into the laptop, it wouldn't print. Kept getting a printing error. Uninstalled, reinstalled. Followed every repair step on the HP website. Used the print diagnostic utility. Still doesn't work. It is a print queue problem. It always says it fixes it, but it doesn't because it won't even do a test print. Looked at the problem log and it says that it had an error during the installation.

    It is not a hardware problem. It is a print queue problem brought on by an incomplete installation. I have even reinstalled and updated drivers. Nothing is helping. BTW, I am running Windows Vista. That might be part of the problem with the installation.

  • mpratt1 May 15, 2009

    I have the same problem with our HP Officejet J6450 All -in-one.

    Like others, I am also running Vista.

  • Legendlink May 11, 2010

    I have the same problem.

    What manual steps did you did to make the printer work?

×

2 Answers

I uninstalled the printer today and reinstalled it. Seems to be working fine....so far. Not sure how long it will last as I did the same thing a few months ago and the problem reoccurred. For now though, the tempory fix is worth it.

Posted on Feb 19, 2008

I had a problem downloading HP psc 2210 software from the internet after a reinstall of winxp. One of the device drivers was not completing its installation. HP support provide a troubleshoot process to fix the problem. This process is manual but did complete the installation of the device driver. The printer is working.

Posted on Feb 16, 2008

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