Question about Xerox One Touch 4800TA Flatbed Scanner

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Scanner Xerox 4800

Hi. I have got scanner Xerox 4800 which I can not use because of the problem.When I try to scan something I press Scan and the little note is coming PLEASE VERIFY THAT YOU HAVE UNLOCKED THE SCANNER HARDWARE.THE LOCK IS LOCATED ON THE BOTTOM OF THE SCANNER. But the lock in my scanner is unlocked.What shall I do?
Thank you

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  • Anonymous Mar 06, 2008

    I have the same problem - a warning comes up saying check you have unlocked the scanner. I have uninstalled the drivers as per xerox instructions and installed the latest driver - same dialogue box, just prettier! Anyone with a bright solution?

  • wayne523 Aug 30, 2008

    hi i also have the same problem!! does anyone know a way around this??

  • terry92 Sep 15, 2008

    exactly the same it will not unlock

  • Anonymous Nov 19, 2008

    Me too!! I'm going crazy. Have used it in the past with the same power supply. Please help.

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Ditto.. same here.. really anoying! At least its not something i'm doing. I may take it to pieces...

Posted on Nov 08, 2008

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I just got this. I think it just means the scanner is jammed. May be impossible to fix without taking it apart.

Posted on Aug 30, 2009

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Hi i've seemed to have solved the problem for my scanner? i didn't have the right power lead for it and the one i was using wasn't powerful enough now i've brought another one it seems "touch wood" to work fine?
check the power details on the bottom of the scanner and compare them to the power lead.

good luck!

Posted on Nov 08, 2008

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I am a Support Engineer with Xerox Scanners.

The Xerox 4800 do not have a supported Windows 7 driver. The scanner only supports Vista, XP, 2000, ME, and 98. I recommend trading the Xerox 4800 for a supported windows 7 scanner.

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