Whenplaying my mp3 player I can only hear sound from one ear piece. I have tried several different headsets, but the same result. I even tried my headset in my sister's mp3 player (exact same model as mine) and they work fine. Any suggestions on how to get music coming to both sides of the headset?
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Have you tried using your X1 with an iPod or MP3 player? Try that, and if you hear sound through both sides of the headset from the MP3 player, then the problem is in the "Stereo Splitter Cable", which can be replaced. But if you only hear sound out of the left ear from the MP3 player, then the headset is probably broken and you should contact Turtle Beach tech support at email@example.com.
YOU HAVE A STEREO JACK, LOOKING AT THE EAR JACK THERE ARE 2 COLORED CIRCLES AROUND THE STEEL EAR JACK WHICH DESIGNATE STEREO, ONE COLORED CIRCLE IS MONO-ONE SIDE, IF YOU HAVE TRIED SEVERAL DIFFERENT SETS THEN YOUR EAR JACK IS NOT MAKING A GOOD CONNECTION TO YOUR STEREO EAR JACK AND ONLY GIVING YOU SOUND TO ONE SIDE(MONO), AND MIGHT NEED REPAIRED
I don't know if you used new earphones but if you did I would try to clean the inside of the mp3 player then reconnect youre earphone. If you still have the problem return to the store, then the hardware in the mp3 itself is wrong.
I would find out if you're in warranty. One headphone working is a hardware issue - if you were to insert another headphone set into your player, you would find that the next headset would only get sound out of one ear. Unless you live in Philadelphia, I would go ahead and call Sandisk to see if you are eligible to get that player replaced. I work for another large consumer electronics company, and we definitely give out replacements for the one- headphone-only issue. Sorry to hear that the player went out on you - good luck on the replacement.
Well I had The Same Problem. I Thought it was the headphones and it wasnt. I ended up ripping the new headphones.
I Was really mad i Opened up the whole Player and Disconnected Everywhere and found that it was the earphone jack. the soldier it had was very cheap so it had no contact whatsoever. I connected it by bending the metal and closed the player back up and till today it now works.
I think it is your earphone jack. sansas have very cheap earpphone jack soldier or something.
I encourage you to open up the player and check the soldier. I you want contact me and ill post a video on how i did it. Hope this works.
If you have to adjust your earphone (even if you used other earphones) just to get a normal stereo sound, then the problem is with the player's earphone jacks. If that's the case (and assuming the radio feature of the player also manifests the same problem), then you may need to call the tech support guys at SanDisk for advanced troubleshooting, or possibly replacing that player.
I found their tech support contact number at their website upon consulting prior issues I had with my player.
Here it is: 1-866-726-3475.