Question about GE Spacemaker JVM1640SJ Microwave Oven

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The Keypad stopped working

I have JVM1190AY003 and the keypad stopped working.  Over the holidays, a few buttons stopped working, then on monday the keypad stopped working all together.  I think the steam from cooking started the problem.  Could that be?  The display is working it keep scrolling "press start" and the interior light works also.  What could be the problem?  I called GE and they said they didn't know what was wrong over the phone, but then they Fed Ex me a package, it was a replacement smart board and thermo sense.  What do I do now?

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  • JayBail Feb 25, 2008

    Okay, I know I am running the risk of sounding really clueless now but I am going to continue anyway, what should I do now?  Should I try to replace the keypad?  Should I do it myself?  


    I was just going to skip the headache of the whole thing and just purchase a totally new microwave.  Is it worth it to repair?

  • Anonymous Mar 31, 2014

    turns-on for a second when start is pressed and then stops. Digital display, keypad, exhaust fan, external light all work ok.

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  • GE Master
  • 9,011 Answers

I suspect you atually have a bad keypad, but apparently GE decided to send you some free gifts? Wow. Sell them on eBay if they're not needed. *grin*

Replacing the keypad is usually a pretty easy job for a DIYer.

In many cases, it may be caused by steam or grease, but it may also just be a failure over time. I always recommend that you use the vent fan whenever you're cooking on the stove top. That helps keep steam, grease and heat away from the microwave controls.

We have *critical* safety, disassembly, and troubleshooting info at our site. You'll find a link to our site in our listing here on FixYa: http://tinyurl.com/yzjozk

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

There should also be a very helpful "mini-manual" hidden inside the unit behind the control panel. It's very helpful when troubleshooting. You can use it for testing your keypad.

If you need further assistance, please feel free to contact me directly through the links at our site: http://tinyurl.com/yzjozk

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Feb 15, 2008

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