I have JVM1190AY003 and the keypad stopped working. Over the holidays, a few buttons stopped working, then on monday the keypad stopped working all together. I think the steam from cooking started the problem. Could that be? The display is working it keep scrolling "press start" and the interior light works also. What could be the problem? I called GE and they said they didn't know what was wrong over the phone, but then they Fed Ex me a package, it was a replacement smart board and thermo sense. What do I do now?
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: The Keypad stopped working
I suspect you atually have a bad keypad, but apparently GE decided to send you some free gifts? Wow. Sell them on eBay if they're not needed. *grin*
Replacing the keypad is usually a pretty easy job for a DIYer.
In many cases, it may be caused by steam or grease, but it may also just be a failure over time. I always recommend that you use the vent fan whenever you're cooking on the stove top. That helps keep steam, grease and heat away from the microwave controls.
We have *critical* safety, disassembly, and troubleshooting info at our site. You'll find a link to our site in our listing here on FixYa: http://tinyurl.com/yzjozk
You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383
There should also be a very helpful "mini-manual" hidden inside the unit behind the control panel. It's very helpful when troubleshooting. You can use it for testing your keypad.
If you need further assistance, please feel free to contact me directly through the links at our site: http://tinyurl.com/yzjozk
We're happy to help and we appreciate your thoughtful rating of our answer.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
One of two things is happening, either you have broken connections in the membrane switches of the keypad and should replace the keypad(which is most likely) or your main control board has failed in a way that it can no longer read signals sent by the keypad.
see the next steps: USE THE commons sense . God bless you Lights come on, but can not program unit, Touchpad dead If
you have a stuck key or non-responsive key, most of the time you will
have to replace the keypad for this microwave oven repair. If your
keypad is connected to your control board by a flat ribbon wire, try
disconnecting it and clean the silver contacts with an ordinary pencil
eraser. After cleaning, plug it back in and try it. If it doesn't fix
it, replace the keypad unit. Some units actually have keypad tests to
confirm your diagnosis of a bad key. If your keypad and control is
the same unit, replace that unit. Another note, unlike stove/oven
keypads and controls, most microwaves do not have error codes or tests
to distinguish whether it is truely the keypad or control. Most of the
time, it is the keypad that needs replacing, but a small percentage of
the time it can be the control. Check the tech sheet if they can point
you to the right part.
I'm a GE tech, the F7 means there is either a stuck button on the keypad or relay on the board behind the keypad. Shut off the breaker. Remove the 3 screws under the keypad and lift the panel a bit to remove it. Lay it face down on the top rack and disconnect the ribbon cable. Turn power back on and if f7 goes away the problem is in the keypad. If f76 returns it's in the control. We typically replace both together because usually if you replace 1 it will come back later then be the other part.
i believe majority of emerson got programmin ERROR intheir KEYPAD.. my emerson microwave got similar issue ..its a brand new one abt few monts old..it started actin weird way ..its keypad wont work..tried many thing unplug it pluge it back in everthing tht necessary..but still keypad is locked..no not the child procted locked..it locked with a digits 00.00 ...sometimes it work sometimes it dont...so no clue wat to do ...
The Keypad is a Circuit.Each of the Function Buttons is a switch. The same "Touch" Techinology as is used of your TV Remote Control Pad or your Telephone. It would appear that your Keypad Circuit is Open, not allowing touch commands to reach the Control Board.The Keypad will have to be replaced. Best done by a Professional. I have seen "Rare" cases of a defective Door Switch causing such symptoms.
I'd say you have a bad or contaminated keypad.
It's extremely unlikely that your control panel is bad.
Sadly, there are some shops out there that just replace the whole assembly and are not able to troubleshoot and repair them like we do.
Just in case, I would suggest you try to reset it by unplugging it for a few mintues then plugging it back in.
Moisture and contamination can be caused by not using the hood fan when boiling on the stove top, by spraying of cleaners, by storing the microwave in an unheated garage or shed, or by infestation.
I warn my customers to never spray cleaner directly onto the microwave keypad, since the liquid can get inside and "lock up" or even ruin the keypad or controller.
Apply an alcohol-based cleaner (such as the purple kind) to a cloth (paper towels can scratch) and gently wipe it off.
I suggest to my customers that they NEVER use any ammonia-based cleaner (like the blue stuff) on a microwave, since the ammonia will crack and distort polycarbonate plastics.
If a reset didn't fix it, then you probably have a bad keypad.
Replacing the keypad (if it's available as a separate part) is not too hard for a service tech or handy person.
Frigidaire is at 1-800-374-4432 Monday - Friday 9:00 am - 5:30 pm EST. I'd call to see if it's available.
Concerning the turntable motor, $139 is an insane price! Sounds like your repair person didn't want to work on it and was trying to get rid of you! Sad...
Try Appliacne Parts Pros at http://tinyurl.com/gv383
Reply back if you need more help.