Question about LG enV VX9900 Cellular Phone

3 Answers

LG Envy 9900 Keypad and side buttons wont work.

I have an LG envy 9900 that i transfered into an Orange case, i kept the silver keys on front ( looks sweat by the way )

Everything worked fine for about 3 days and one night i plugged it in and the next morning i got a " NEW GET IT NOW MESSAGE" , which i have been getting every night since i had the phone. I ported over to Pocket Communications because i hate verizon. every time morning i have to clear the message but my keyguard wont unlock normally by pressing " OK". I have to press PWR/End Key to clear it. and unlock keypad. ( front keypad).

Well this morning i cleared it out as usual but when i flipped open the phone, the keypad wont work. The front works fine, i can make calls but the side buttons for the volume and camera dont work and the keyboard wont work either.

If i hold the power button it will power off and on , the LED's light up but i cant use the keys to access the menu or contacts or jsut anything. Im stumped. I tried dialing *228 and updating the phone but nothin.

Now since i am ported over to pocket, why am i getting " get it now" messages every night. And when i go to check them, theres nothing there. Im wondering if verizon sabotage my phone.

Anyway, any help? anyone have any ideas. Also i changed out the keyboard with a brand new one and still same issue.

Im thinking software issue?

Please anyone.

Its out of warranty also so i cant send it in, plus im sure its voided since i have opened it.

Posted by on

  • 3 more comments 
  • Anonymous Feb 17, 2008

    Keyboard is locked up. Keyguard not on. Phone won't turn on.

    Power key doesn't work. Phone is charged. Had problem with

    Error message coming up.

  • Chris Busch
    Chris Busch Feb 18, 2008

    Try dialing *228 and see if the verizon update might fix it, allthough i doubt it, they dont care to help ther customers unless it means much denero in there pocket.

    If you can use the front key pad , try going into the phone settings and reset to factiry default, other than that i havent found much in the way of support for this phone unless its warrantied, and then they just change everything out and give you a new phone cuz its cheaper than paying a tech to look at it.

  • Chris Busch
    Chris Busch Mar 23, 2008

    Well, I tried alot of different things but nothing worked. I dropped it one day and it started working again, but the next night i got another " GET IT NOW " message from verizon and it quit working. I have have since gotten a new one with thech insurance and all that, i kept the old one for parts once mine is out of warranty. Thanks anyway.

    I Blame Verizon. Nothing was wrong untill i got that " get it now message" That they claimed they never sent me.

  • djhommy Oct 21, 2008

    i got it a little wet and my enV's keypad won't work

  • Anonymous Dec 04, 2008

    i have had the same problem. all i had to do was reset (turn off then back on) my phone and it started to work just fine after that.



3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 8 Answers

Try taking out the battery it works on washer  and getting wet incedents it also works on bugs give it a try

Posted on Mar 22, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Yeah basically everything works except for the side buttons an the whole keyboard itself when you flip it. the only thing that works is the end button and i called *228 already and they said it was successfully programmed but nothing changed. =/ i really need helpp!

Posted on Jun 26, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I wish I had a solution. I was looking around to see if I was the only one with this problem and apparantly I am not. Albeit I get these messages a bit more frequently it seems. So far this morning my phone has buzzed 9 times (not counting the ones during the night) flashing a blue screen with the words "New GET IT NOW Message". The messages have shown up at the following times: 8:22am, 8:26am, 8:52am, 9:22am, 10:13am, 10:17am, 10:43am & 10:47am.

If it follows the schedule I have been tracking, the next unsolicited, untraceable, unstored "New GET IT NOW Message" should buzz my phone on or about 11:13am.

Posted on Jun 19, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I just got an LG ENV3. I removed my MicroSD card from my LG Scoop and placed it in the new phone however none of my pics or music showed up. I know they are on the card because when I pulled it from the...

This is Jon from THE CELL PHONE GUY in Sioux Falls SD, this issue is a formatting issue for your sd card its usually not a problem when you go from a LG to another LG but i can see it happening. The best way to do it without loosing all your data is to sync your Scoop up with your PC and transfer all your data to your computer off the SD card. and Then do the Vise Versa with your Envy 3 sync it to your PC and transfer from the computer to your phone. Make sure that after you put all the data from the scoop to your pc that you put the sd card in the envy and make sure you go into the memory settings and format the card to the envy. This will delete all the data on the card but luckily you should have already put all that on your computer. after the card has been formated then connect the computer to the envy and transfer the data back. This should be the best way to do it without loosing any of your data.
Email me at or visit our website at

Mar 17, 2010 | LG enV3 VX9200 Cell Phone

1 Answer

Buttons arent working on a 8month old lg envy 2

there have been many problems with the buttons, my daughter is on her second phone and her friend on her third. Go back and they will give you a new one.

Aug 14, 2009 | LG enV VX9900 Cellular Phone

1 Answer

Broken front screen...want to change out with another screen

Have to take it in and have s/n changed to new phone

May 26, 2009 | LG enV VX9900 Cellular Phone

2 Answers

Need to know how to zoom in before taking picture


Apr 13, 2009 | LG enV VX9900 Cellular Phone

1 Answer

I need the user manual for the LG envy VX 9900 phone

Check on your carrier's website. They usually have user manuals available under a support section, or go into the store and ask if they can give you a copy. Or if you have questions about how to work your phone, call your customer service and ask for tech support.

Apr 07, 2009 | LG enV VX9900 Cellular Phone

2 Answers

Keyguard on LG envy

With the phone closed (using the front screen) toggle to the Settings & Tools tab, and then select option 3. From there you will be able to set the keyguard timer interval. If you wish immediate keyguard press the "#" key.

Jun 03, 2008 | LG enV VX9900 Cellular Phone

6 Answers

How do i transfer pictures from my envy phone to my pc

You need a USB cord you can get for like 14 bucks at a verizon store...hook up that and go to settings...then tools...go to number 9. USB mass Storage and click on that and connect. it will connect to your computer and you can open it through either going to My Computer or wait until the popup screen opens.

Jun 02, 2008 | LG enV VX9900 Cellular Phone

2 Answers

Help wanted with my envy vx 9900

Why not simply call Verizon or stop by a Verizon store and let them fix it for you. You can't format a phone that I know of, just the memory chip in it.

Dec 14, 2007 | LG enV VX9900 Cellular Phone

Not finding what you are looking for?
LG enV VX9900 Cellular Phone Logo

1,318 people viewed this question

Ask a Question

Usually answered in minutes!

Top LG Cell Phones Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

Raphael Josiah

Level 2 Expert

86 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18411 Answers

Are you a LG Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides