Question about LG enV VX9900 Cellular Phone

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LG Envy 9900 Keypad and side buttons wont work.

I have an LG envy 9900 that i transfered into an Orange case, i kept the silver keys on front ( looks sweat by the way )

Everything worked fine for about 3 days and one night i plugged it in and the next morning i got a " NEW GET IT NOW MESSAGE" , which i have been getting every night since i had the phone. I ported over to Pocket Communications because i hate verizon. every time morning i have to clear the message but my keyguard wont unlock normally by pressing " OK". I have to press PWR/End Key to clear it. and unlock keypad. ( front keypad).

Well this morning i cleared it out as usual but when i flipped open the phone, the keypad wont work. The front works fine, i can make calls but the side buttons for the volume and camera dont work and the keyboard wont work either.

If i hold the power button it will power off and on , the LED's light up but i cant use the keys to access the menu or contacts or jsut anything. Im stumped. I tried dialing *228 and updating the phone but nothin.

Now since i am ported over to pocket, why am i getting " get it now" messages every night. And when i go to check them, theres nothing there. Im wondering if verizon sabotage my phone.

Anyway, any help? anyone have any ideas. Also i changed out the keyboard with a brand new one and still same issue.

Im thinking software issue?

Please anyone.

Its out of warranty also so i cant send it in, plus im sure its voided since i have opened it.

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  • 3 more comments 
  • Anonymous Feb 17, 2008

    Keyboard is locked up. Keyguard not on. Phone won't turn on.

    Power key doesn't work. Phone is charged. Had problem with

    Error message coming up.

  • Chris Busch
    Chris Busch Feb 18, 2008

    Try dialing *228 and see if the verizon update might fix it, allthough i doubt it, they dont care to help ther customers unless it means much denero in there pocket.



    If you can use the front key pad , try going into the phone settings and reset to factiry default, other than that i havent found much in the way of support for this phone unless its warrantied, and then they just change everything out and give you a new phone cuz its cheaper than paying a tech to look at it.

  • Chris Busch
    Chris Busch Mar 23, 2008

    Well, I tried alot of different things but nothing worked. I dropped it one day and it started working again, but the next night i got another " GET IT NOW " message from verizon and it quit working. I have have since gotten a new one with thech insurance and all that, i kept the old one for parts once mine is out of warranty. Thanks anyway.



    I Blame Verizon. Nothing was wrong untill i got that " get it now message" That they claimed they never sent me.

  • djhommy Oct 21, 2008

    i got it a little wet and my enV's keypad won't work

  • Anonymous Dec 04, 2008

    i have had the same problem. all i had to do was reset (turn off then back on) my phone and it started to work just fine after that.

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Try taking out the battery it works on washer  and getting wet incedents it also works on bugs give it a try

Posted on Mar 22, 2008

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Yeah basically everything works except for the side buttons an the whole keyboard itself when you flip it. the only thing that works is the end button and i called *228 already and they said it was successfully programmed but nothing changed. =/ i really need helpp!

Posted on Jun 26, 2008

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I wish I had a solution. I was looking around to see if I was the only one with this problem and apparantly I am not. Albeit I get these messages a bit more frequently it seems. So far this morning my phone has buzzed 9 times (not counting the ones during the night) flashing a blue screen with the words "New GET IT NOW Message". The messages have shown up at the following times: 8:22am, 8:26am, 8:52am, 9:22am, 10:13am, 10:17am, 10:43am & 10:47am.

If it follows the schedule I have been tracking, the next unsolicited, untraceable, unstored "New GET IT NOW Message" should buzz my phone on or about 11:13am.

Posted on Jun 19, 2008

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