On my X2500 I had to print a special page and then scan it on the scanner and it somehow aligned. When the notice came up to print the alignment page I just had to click for it to print it and it walked me through the rest.
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It might mean that your cartridge has become demagnetized. That happened to me and I had to replace the cartridge. The little brass covering at the front of the cartridge is very delicate and can become demagnetized if handled incorrectly. You can buy refurbished ones on line and they are not as expensive, but that is entirely up to you. Good luck.
First try to clean the gold contact points inside the printer, where the cartridge identification chip comes into the contact with the printer. this is located inside the cartrige slots. If that doesnt work check that the correct colours are being inserted into the correct slots. If you are using un-original cartridges or cartridges that have been refilled they may be incompatible or have been damaged through refilling, you must purchase original lexmark cartridges.
This means one of the cartridges is defective, they cant align if they cant print. What i did to fix this problem is insert 2 working cartridges and get it to align properly, even if they are low on ink, then lift the cover and the cartridges will move to the center. When this happens pull the power cable out, then insert the full non functioning cartridge. Plug the power cable back in. I tried this with a color cartridge, the color cartridge was non functioning but i was able to print in black.
Basically you align the cartridges and then swap them so the printer thinks they are still aligned.
The color still doesnt work and it is probably a defective color cartridge.
Hi I think that you will need to clean the gold dots on the printer carriage or if not done so remove the blue tape from the cartridge or if you are trying to use refills install some originals as this may help.