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Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.
There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.
Since the company has no on line website, downloading a manual isn't possible.
A common method on other phones is simply to use available 'Up/down' buttons while the phone is in use.
In other words, pick up the line (no call necessary) and use any buttons with arrows pointing up or down to see if the volume is affected.
Your phone is broken, the only solution is to replace it. Call Uniden Customer Service and they should be able to help you. 1-800-297-1023. ( I'm serious, there is no way you can fix this problem with out opening the base unit up and replacing a bad transistor)