Sounds like your laptop isn't talking to your scanner. These scanners only work if it has access to a computer to store the scanned image. Check if your USB drivers are installed. Most times you can go to "Device Drivers" in Control Panel (Under the "System" icon) and right click USB to update drivers on the net. Depends how old your laptop is too. If that isn't the problem, try installing the drivers again, or search the net for newer versions.(Usually at the Lexmark site). But at the end of the day, you won't be able to scan till your laptop can recognize your Lexmark printer!!!!
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Go to Start, Programs (Windows XP: All Programs), Lexmark , Lexmark All-In-One-Center.
Place your first scan on the scanner glass. Press Preview Now to see what the scan will look like.
Under Scan... Send scanned images to, select Microsoft Word (or the relevant software).
Click See More Scan Settings.
Next, click on Display Advanced Scan Settings.
Under the Scan tab, look for an option towards the bottom that reads Scan multiple items before output,and select it.
Click Scan Now.
After each scan, you will be asked if you would like to scan another document. You can select either Yes or No.
Click on Yes to continue after each scan until you have scanned in all of your pages.
When you have scanned all your pages, click on No. One of two things will then happen:
A screen will appear which will allow you to save all your pages in a single file to a destination of your choosing.
The software package you have chosen to scan your item to will open with the scanned image displayed.
To scan documents to your computer, you will need the Lexmark OCR scan software which can be installed using only the installation software CD that came with your printer. If you lost the disc, contact Lexmark Technical Support Center for assistance. You may refer to the Lexmark X6100 Series User's Guide for more detailed instructions on how to scan to your computer using your model.
Find the "menu" button on your printers keypad and push it. Use the up and down areas on the printers keypad to advance from choice to choice. Find the option that says something similar to "scan settings" . Push the "ok" button or the "enter" button on your printers keypad to open this option. Continue scrolling with the up and down arrows and using the ok or enter keys on your printer and locate the "scan to" choices. Set up your software choice for scanning text documents and pictures. Most people want to open and edit text documents in software like "Microsoft Office" in your computer. Choose a photo editing software installed in your computer to send pictures scanned on your printer to. When these settings are set and saved, turn on both the computer and printer and try scanning from printer to computer again to check and see if the problem is solved. If you experience any other issues, pleas clarify what they are and I will try and help you solve this right now before I leave for work.
Your printer should have Productivity Studio or a Lexmark All-in-one application with it. Install it and then open the application then you should find scan and copy operations available. Now place your paper on the flatbed then on the application click scan or preview.
To scan a document, please follow the steps given below:
1. Go to "Start," "All Programs," Lexmark 2500 series, "Lexmark Imaging Studio."
2. Click on "Scan," "Save edit or share."
3. Under "What are you scanning" choose the option as "photo," "several photo" or "documents."
4. Select the location to save as my pictures or other folder on your computer.
5. Click on "start" to scan.
The 4550 will not allow multi page scanning into a single doc using the provided software. You should try another scan software that is TWAIN or WIA compatible. Those should work okay if you are using a USB connection.