Problem with Whirlpool Duet GHW9150P Front Load Washer

Whirlpool Duet Sport Washer will not drain - F-21 error

31 Solutions

My Whirlpool Duet Sport washer wll not drain. It gives an F-21 error message. I checked the back drainage hose and it seems clear. I believe I hear something rattling within machine - perhaps kids hair pins somehow got stuck. Looking for help on how to open up machine to try to unclog it myself.

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  • Matt I have a Whirlpool Duet Tumblefresh 4.4 washer. I CONSTANTLY have the F21 error code! I can't tell you how many times I have removed the front panel to clean the filter, often to find only minimal lint inside...not enough to clog anything. I always clean the drain area inside the door after every load. I still always get the error code. If I ever load more than 4 pairs of jeans (I'm only average sized) or about 4 or 5 towels the machine will read the error code! This is no matter if I run it on the normal cycle or the bulky cycle...the machine is even whimpier if run on the normal cycle. I think that the machine cannot handle any laundry with wet weight to it. Can anyone tell me what's the problem with my washer or do I just have a lemon???????? Help!

    Apr 01, 2012

  • Aldrin Yoboy I got the same problem. I did all the steps which is drain out the water and clean out the "Filter" which was the basket looking thing attached to the white knob. My washing machine works again but when it comes to draining water it has the error again! help?

    Jun 30, 2012

  • Aldrin Yoboy I got the same problem. I did all the steps which is drain out the water and clean out the "Filter" which was the basket looking thing attached to the white knob. My washing machine works again but when it comes to draining water it has the error again! help?

    Jun 30, 2012

  • C Sowell Thanks to everyone. Of course, my husband was out of town when I got the F-21 error code. After looking here, I thought I could fix it myself. It really wasn't difficult. My only suggestion, is to use 2 buckets. After unscrewing the drain, I was readly with my 2 1/2 gallon bucket. It quickly filled, with water still pouring out. So just be ready. I found 3 color catcher sheets, 65 cents and a tie chain.

    Jul 18, 2012

  • markojenessa

    markojenessa We have been having loud, overworking sounds and a code of F 21 for a few weeks and could not figure out what was wrong. There was no code F 21 in the instruction manual :( Called a repair man and got an estimate of "Somewhere in the ballpark of $250 to $300 to come out and fix it." SO I looked it up and with this site fixed it myself in about 10-15 mins with no issues!! Used a bag to catch the water and gunk. We had 4 childrens socks and 41 cents jammed up in there. Now it works like new and didnt cost me a dime....in fact I found a few LOL. WOW Gotta love it!!!

    Jul 25, 2012

  • jimmiet5150

    jimmiet5150 Thanks guys for all of the input on this subject. I was getting the F-21 code as well. Imanaged to unplug the washer and restart it in the DRAIN/SPIN cycle a few times to get all of the water out. I followed the instructions to check the filter and sure enough there was a sock and some change. Cleaned it out, put it back together and I'm error free. How much would this have cost during the pre-internet days? Thanks again

    Aug 09, 2012

  • Kevin Chin

    Kevin Chin Just as with everyone else, had the F21 error on my front-load Whirlpool Washer. Unscrew the 3 machine screws on the very bottom of the front of the washer, and removed the cover. Slowly unscrew the white cap in the center of the exposed area (mine was about 3 inches in diameter). Water will come rushing out (we just used a bunch of towels). Found a few coins, a small plastic toy... but had to reach back into the black rubber hose and remove one of my kids' socks to truly unclog the drain. Reassembled, and we're back in business. Thanks to all for posting!!

    Aug 19, 2012

  • litelmommy

    litelmommy Did it! EXTRA piece of advice - while everything is open, also give a gentlle sweep out of the opening on the right hand side that leads into the pump motor. I ended up having to use a pair of needle nosed pliers to pull out a bobby pin with a ball of lint wrapped around it that was made it past the filter and was jamming the pump. Unfortunately, I didn't think to check there until AFTER I put everything back together and ran a test rinse cycle (only to get the dreaded F-21 again because the pump was still clogged!) Hopefully that can save someone a little time and frustration! And for the record, besides the bobby pin, there was also a hair clip, beads, two clothing tags, and $1.32 in change :)

    Sep 26, 2012

  • Anonymous how to add drain hose extension to whirlpool sport duet washer

    Mar 16, 2014

  • Anonymous how to add a drain hose extension to a whirlpool sport duet washer

    Mar 16, 2014

  • Anonymous how do you add a drain hose extension to whirlpool sport duet washer

    Mar 16, 2014

  • skiathitis Ran a load of laundry got error code F21. I googled the problem and followed the instructions. Removed 3 screws from front panel, put notched-out bucked under the white tubed filter, loosened filter, let water pour out (had 4 gallons of water), clean out filter. Found stubby pencil, lint and hair. Looked at the motor assembly on the right side next to the filter; nothing there. Reassembled both; make sure to line up notches on the white filter. Reassembled panel, plugged in and reran load of laundry. All set! Thank you to all who had simple instructions (wouldn't be able to get a technician out here until after the Memorial Day holiday. It would stink not being able to do my own laundry for 3 days!

    May 24, 2009

  • Anonymous Same problem, followed the directions and easily fixed it! Yea, go girl power!

    Apr 17, 2009

  • Anonymous Just wanted to say thanks have been fighting with my machine for awhile. I also called it all types of names. Did what was said here and had a lot of hair come out. Just running it now but sure it will work.
    Whirlpool should let customers know about this problem and the easy solution.
    Thanks everyone


    Mar 29, 2009

  • Anonymous F 21 I waited a week and thought my wife was going to make me move out. I check the manual and it said it was a drainage problem. I was messing around with the drain pipe and was about to remove the back panel when a little bird told me to google Whirlpool Duet Sport F 21 and baboom. Easy as pie.

    Unplug the machine and remove the three screws under the front bottom panel. Slowly unscrew the white (approx 2.5") plastic filter (on the right side). Have a thick garbage bag handy to catch the water and get ready for a bit of a stench. Approx 2 gallons of liquid comes out. Pull the plastic filter out, shake it in the garbage (make sure there is no jewelry in it), wash it, put it back. start the washer, show the wife and take her upstairs and have a good ole time


    Mar 28, 2009

  • ykimw1990 my washer keeps showing error code F-28. First it was showing F-21, we cleared the drain now this. What should I do. It shuts off 2 minutes into the wash and displays F-28.

    Mar 02, 2009

  • AnupJ I have the same problem but I do not know how to fix it ....which screws to remove and checke where for the filter, etc. Please help.
    Washer Model = WFW8500SR01


    Jan 19, 2009

  • judeobscu568 Yup!  I had the same freaking problem but I followed the directions and voila!
    I found 2 house keys, jewelry, plenty of change and some Legos!

    Do yourself a favor and have plenty of towels and a wet vac handy. I spent more time cleaning up the watery mess than I did fixing the problem. 

    Jan 16, 2009

  • inc123 me too

    Dec 25, 2008

  • darrickdonna washer will not drain

    Dec 09, 2008

  • jkgilb13 Have the same problem with F error and not draining...How do I get the front panel off to check this out

    Dec 09, 2008

  • twelvebravo will not drain

    Dec 07, 2008

  • Anonymous Thanks everyone - this is what was wrong with mine too - it took me longer to paw through hubby's tool chest finding the right socket size than it did to actually clean it out! Can't thank you all enough!!

    Dec 03, 2008

  • killerjean61 After washing a rug with rubber backing my Whirlpool Duet washer will
    not drain. The SUD error message also appeared in the
    window. I need to fix it right away as I am moving and the washer
    is too heavy to lift. How do you take it apart and clean out the
    filter etc? Thanks for your help.

    Nov 03, 2008

  • spuds778 Whilrpool Duet washing machine. Mine stops the cycle at 26 minutes and flashes F-2 error code. I can get it going again if I push "cancel" and then "start". Often though, it stops the cycle again. Many trips to the basement for a load of laundry. It is also not spun enough leaving laundry too met. In addition, moldly smell from the machine and with the first load a sewer smell. I have researched this and the mold and sewer smells are not uncommon for this machine. Please help identify the F-2 for me and what to do about it.

    Oct 16, 2008

  • recservices3 Washer will not drain. F21 error.

    Sep 15, 2008

  • amylynn0128 i also had the same problem! Been dealing with this prb for weeks and thanks to this blog, my washer is working perfectly again! Thank you so much! I am back to loving my washing machine! Would like to add, what a horrible place to put the troubleshooting packet! Thanks again!

    Sep 14, 2008

  • mss_blueyes where is the filter located? How can i get to it?

    Aug 19, 2008

  • ghostsurfer Whirlpool Duet: Front load washer.



    F22 code : it wont drain.



    Can you send me the instructions to unclog the filter?



    Thanks,

    Aug 11, 2008

  • teachbird My washer will not drain. I recve an F-21 error. Please help!!

    Aug 11, 2008

  • Anonymous My Whirlpool Duet Sport washer wll not drain. It gives an F-21 error message. I checked the back drainage hose and it seems clear. Looking for help on how to open up machine to try to unclog it myself.

    Jul 27, 2008

  • Anonymous my washer will not drain

    Jul 26, 2008

  • sahayward My whirlpool duet sport washer seem,s to run fine but when it hits the drain cycle it will not drain and flashes F21

    Jul 19, 2008

  • Anonymous I need help putting the front panel back on. It came off fine, now there is something sticking out so the panel will not go back far enough to screw on. Thanks

    Jul 15, 2008

  • Anonymous Thank you all for your help. I was able to get the panel off and fix the problem, but not cannot get the front panel back on now . there is something sticking out now so I cannot get this to go back to be screwed on.

    Help.

    Jul 15, 2008

  • def5 Thanks andiescandie for the 6in lift info. it allowed me to fix the problem all by my lil o self.  Now im off to wash land.


    Jul 07, 2008

  • Anonymous Directions were awesome. Found two quarters, a monster hairball, and a glove thats dissappearance we'd been blaming on the dryer for months. Thank you!

    Jun 30, 2008

  • eric2 cleaned filter got lots of coins and bobby pins but, rattling still goes on and still not draining, btw i looked it over how do you get a pair of underwear stuck in there, you sir are talented.......



    any suggestions? pump grinding, no draining, cleared out everything.

    Jun 08, 2008

  • andiescandie ok, followed all the instructions here and I am offering up a little more. if you tip the washer up and put something about 6 in high under the feet it is easier to open the panel which has 1/4 6pt head screws in it so you need a rachet, extention and 1/4 in socket to get it off then it just slides down. the lint filter is just twist off but make sure when you put it back on it doesnt get cross threaded. taking apart yeilded me about $3 in change a necklace 2 buttons and a lint ball the size of a hampster:)

    thanks for all the help everyone hope this helps someone

    Jun 02, 2008

  • Anonymous will not drain,checked the hose(it's ok)how d I remove the drain plug and where is it?

    May 27, 2008

  • Anonymous directions worked like charm....removed the three screws and 1 sock, 73 cents, one huge lint ball, 2 necklaces and twelve bobby pins later, we're back in business. Also, they are right about the gusher of water...get a bucket.

    May 25, 2008

  • Anonymous I also HAD the same F-21 error code. Our machine would not drain and the pump sounded like it was running dry. I followed the directions listed here. I unplugged the machine, removed the front panel which incidentally had a "diagnostic guide" taped to it. The guide is labeled "for service technicians only".
    After removing the front panel I unscrewed the drain plug and as predicted a gush of water came out. I had lots of towels on hand. I cleaned the filter of lint, a rosary and about six coins and put it back together. Problem solved. Thanks for the help.

    May 24, 2008

  • Orion Pax I dont see the directions here at all...could some one post a link? Or repost it...

    May 18, 2008

  • fixme05 I have the same problem, filter was clogged. When I cleaned aeverything out and put it all back together, it stills tries to drain and gives me the f-21 error even though there is no water in the machine. every cycle is the same, first it tries to drain, then the f-21...any ideas??

    Apr 27, 2008

  • micanya We had the exact same problem, washer was taking a long time to drain, loud not quite grinding, but definatly a motor working overtime, and then finally the F21 codes. I followed the directions given here, and now we are up and running again! The middle bolt was tough to get off, as well as getting the drain open (white knob on the right, we used a towel and pliers). Then the water came flowing out onto the floor,(I suggest lots of towels on standby, depending on how much water is still in your machine) along with the culprits to the clog, a sock, hairclip,and dog hair. It is totally satisfying to know I just saved a bundle from not having to call in a pro, and I DID IT MYSELF!!! There will be much braging at work tomorrow in my nice clean clothes!

    Thanks for the instructions

    Mar 03, 2008

31 Solutions

52 Found Helpful

Perfect! Yes, they aer 1/4" 6pt screws. I didn't have to lift my washer, but the previous tech had put in 1 screw crooked, so that was FUN! I had cut out an opening on an old cracked tote and was able to hold all the water as long as I transferred some to a bunch of tupperware. Make sure you line up the upper mark on the white drain plug before putting back in. The tote was getting overloaded and I didn't notice the alignment marks until after having some water overflow. Just a heads-up if anyone has an emergency and HAS to get the plug back in in a hurry.

I found:
Wife's Victoria's Secret panties
2 dimes
4 pennies
some legos
a metal nut
pencil eraser
wall anchor
some legos

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  • Marcelo T Super easy to fix, and thanks for the info on the 1/4" screws (since I had to go buy a screw nut driver). In my case it was a rubber band (probably left in some pocket, grrr) caught in the spinner to the right of the filter, which I could remove with my fingers without needing to disassemble further. One quick tip that worked for me to deal with the water: grab a 1 gallon ziplock bag and hold it tight around the filter while you unscrew the cap slowly with the other hand (easy to see the cap since the bag is clear), let it fill about 3/4 of the way, then close the cap to stop the flow and empty the bag in your sink. Much easier for me than garbage bags, since it's a sturdier bag and not as heavy. I did this 4-5 times until no more water came out and I had very little water spillage...still put a towel on the floor to catch any errant spills.

    Jun 14, 2013

  • ejohns
  • 1 Solution
  • Jun 08, 2008

43 Found Helpful

Just had the exact same problem. Front panel screws hard to get at, (unit stacked) but used univeral on ratchet. Wow, how easy compared to our old stacking GE unit. Word of advice, unscrew the drain plug slowly. We had a LOT of water, and used a heavy duty garbage bag held around the drain to "catch" the water. Worked great-no wet towel mess. Thanks

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  • View Previous Comments...
  • D found $2.00 in change a bra strap and wire, fixed the problem, I used a shop vac for the water.

    Oct 08, 2010

  • natemahollan Very easy to do, but kinda smelly and gross. We didn't have much water - but here is what we did have:
    2 - Baby socks
    6 - Nickels
    10 -Pennies
    5 - Dimes
    1 - Quarter
    3 - Marbles
    5 - Rocks
    5 - Buttons
    1 - Safety Pin
    1 - Nut
    1 - Washer
    Several tags and other unidentifiable linty nastyness

    Nov 13, 2010

  • laurielynch I worked I did it myself and it worked It was really smelly I contained the water and It is fixed. There's two hundred bucks in my pocket cha ching. Thanks for the help!!!! :-)

    Jan 19, 2011

  • juliebirdson I thank God for Google!! Saved us some money today. My husband didn't like to fact we had to take down the stackable but oh well. My washer is working. Yea! and thank you for everyone's input on this thread.

    May 09, 2011

  • trishahol426 Thank you so much! The plastic bag was a good idea. You weren't lying when you said there would be ALOT of water. All fixed now! =)

    May 22, 2012

  • Jim314
  • 1 Solution
  • Jun 29, 2008

31 Found Helpful

My washer had this same problem and error message. After removing the front panel, draining the water, cleaning out the filter, replacing everything and running a test load, it still failed to drain. So I took everything apart again and checked the pump motor (just to the right of the filter, it twists off). The motor had a small sock tangled in it. Now the washer is working perfectly. Thanks to those of you who offered help!

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Karl Whisenand

31 Found Helpful

Disconnect the AC plug
Remove the bottom front access panel (3 screws on bottom front lip)
there you will see the filter access , have rags ready for extra water ,check the pump impellers that they freely move.

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  • Mgarmstr Huge save. I spent $12 for the appropriate screwdriver set and the whole process took 10 minutes. Ready for this: the entire wristband of fiance's ex-husband's Rolex, woman's underwear, 5 bra pads for inside of bathing suit, $.88, hair pins, collar stay and plenty of goo.

    Apr 25, 2011

22 Found Helpful

F21, this was a big problem for us as well. Started with an "SD error" which indicates that it is taking 4 mins to drain water from the washer, after that when it takes up to 8mins the F21 error occurs.

The instructions to fix this were great and did the trick, would add a few suggestions:
1) Removing the front panel just under the washer door can be tricky, it is secured underneath by 3 1/4" hex screws, you may need a special hex driver or ratchet to remove (can get at home Depot for $4)
2) Make sure you check the tubing from the drum and out to the drain they can be clogged to
3) Twist open drain filter slowly, water will come out so put a heavy duty garbage bag underneath to catch water
4) When replacing filter make sure to line up notch at the top of filter with the groove inside and then slowly screw clockwise back in until tight
5)Make sure to replace front cover tightly, there is a drip fuse that won't let the washer run unless front cover is back on.

Socks are the most common I thing I found.

All took about 10 mins. Good luck

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  • halfdogz96

    halfdogz96 i can not say thank you enough for posting this.... we have been having off and on problems with this for over 3 months and finally the washer gave up... now i know to check the filter that i didn't know was there

    Jul 18, 2012

  • cnha3
  • 1 Solution
  • Jul 17, 2008

21 Found Helpful

When you take off the drain plug have a shop vac there and open slowly while sucking the water there is very little water leak that way really no mess

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  • cnha3 when you need to take off the drain plug have a shop vac on hand and as you open very slowly start sucking the water and there was hardley any mess

    Jul 17, 2008

20 Found Helpful

I had the same F-21 error and thanks to others who have posted, I was able to solve the problem. F-21 is the code Whirlpool uses to signify that the machine has tried to empty the drum unsuccessfully for four minutes. This is telling you either the hose that drains to the wall is blocked or the filter for the pump is blocked. If your hose is kinked, you have solved the problem. If it is not, then you have to clean the filter. To do this, do just as the others have recommended...
1) Unplug the machine.
2) Remove the front panel(my duet had 3 1/4" sheet metal screws on the bottom of the panel.)
3) Unscrew the white cap you see next to the small little pump.(note, any water in the machine will flood out. Have about 20 towels or better yet...a wet/dry shop vac. Someone else suggested this and it worked great. Once you turn that white cap a revolution or two, water will come out slowly. You can use the shop vac to **** it up before it hits the floor)
4) Pull out the cap completely and look at your new treasure. Mine consisted of the following: Two collar stays, one small plastic jewel from a shirt, two pieces of orange plastic of unknown origin and the big prize...one slimey sock.
5) Carefully replace the white cap being sure not to cross thread the connection.
6) Replace the front cover(this was the hardest part, those small screws are a pain to work with)
7) Plug it back in and fire it up!!!

Good luck and thank you to all who have posted...you saved me well over $100 I am sure!!!



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14 Found Helpful

Regarding the F02 Error on the Front End Whirlpool Duet, I was able to resolve the problem with the instructions from here, just want to stress cleaning out the filter by removing the front panel. Very easy and the error code is now gone. (screws are underneath front panel at bottom, remove stacker drawer for easy access, remove screws, pull panel off, remove the filter cap, turn to the left and pull out—that's where you will locate the clog. Thank you so much! I had called whirlpool and Sears and neither source was helpful, they suggested using a local technician. THIS FIX TOOK 10 Minutes. DO IT!

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11 Found Helpful

1) take (3) screws off front lower panel, remove panel.
2) unscrew ground wire off on right side and pop out the plastic crossbar by reaching behind and squeezing 2, one on each side, clamps together to get out of way. (can get to parts much easier by doing this) also disconnect (3) rubber boots from bottom of filter from the machine. Note: the front one pull up and toward you. the back two you have to work a little (not hard at all)
3) get 2-4 gallon bucket (I used an old kitty litter bucket, worked fine) set close to washer under filter.
4) put wash rag under filter (this will catch excess water) and remove white hose. (an adjustable pair of pliers works great) quickly turn filter unit to the right and pull a little toward you over the edge so the water coming out can go directly into the bucket. YOU WILL GET WATER" Note: if the sound and/or sight of running water makes you have to use the restroom, it would be a great time to go before step 4. Note: be careful not to disconnect and/or pull apart the 2 black wires on the filter.
5) after water drains disconnect black hose. (an adjustable pair of pliers works the best.
6) disconnect (3) screws and pull apart filter.
7) take trash out of inside of filter and go to sink to rinse and clean.
8) put filter back together and tighten (3) screws. Note: make sure the grooves line up (they are in a shape of an hourglass) if you look careful enough you can see what holes the screws were in before.
9)set filter inside of washer and hook black hose back up. Note: if you take the clamp and push it all the way to the back and position the squeezers at the top. you can hold the hose on with one hand and are able to get adjustable pliers in to squeezers easier.
10) hook up white hose (much easier than black)
11) slide and pop the (3) rubber boots back into position.
12) pop clamps back in place for crossbar and reconnect the ground wire.
13) replace front lower panel and replace (3) screws
congratulations you are finished. when I did this I became $0.11 richer and I found my grandsons missing sock. approx. time 20-30 min.

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9 Found Helpful

I had the F-21 error message come up also. I tilted the machine back and propped it up with (4) 2X4's. Using a ratchet, I took off the three bolts on the bottom front panel. The drain is located on the right front of the machine. I loostened the big round filter access port and caught the water in a heavy duty trask bag (which I emptied three times). I found 2 quarters, 2 dimes, 2 pennies and a button. I stuck my finger into the pump motor and found a micro fiber lens cleaning cloth stuck in the impeller. I removed sais items and put the machine back together, and it now runs fine!
Since doing this, I have gained hero status here in the home front! It was very easy and I recommend doing it yourself instead of calling a service repair person. If you know how to use a screwdriver, you can do it!

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8 Found Helpful

We also cleared our drain, bunch of change and 2 pencils, however it still wouldn't work! So we took the gray drain hose, and plugged it into the faucet; back-filled the washer up with water till it went into the tub. Then we unplugged hose from faucet and let it drain into sink by turning on power and setting drain/spin mode on. THE WASHER DRAINED!!! So we knew the pump and everything worked. There were no clogs in the hose. But it still wouldn't get out of pump mode and into a cycle---kept showing F21. My wonderful man read a little online about the pressure switch some other guy posted and this was the problem. The PRESSURE SWITCH is at the top of washer, right side, ( you have to remove top of washer). He unplugged the white connector to the switch hoping to reset it and also unplugged the tiny diametered black hose ( could fit only a B-B threw it). He blew his breath (air) into the black hose hoping to remove any blockage and then reattached it to the pressure switch. He also plugged back in the white connector pack and WOOOHOOO!!! The washer worked! FINALLY SUCCESS!!! Thank you so much to my WAYNE! LUV U!!XO

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  • wotjoe It was the Pressure Switch! Was Baffled! Thanks so much

    Jan 26, 2011

7 Found Helpful

We just fixed this F21 problem. It took us about a half hour and we found over $9.00 in change, about 20 hair pins, candy wrappers, lots of animal hair, and 2 buttons. Take the 3 screws off the bottom front panel, twist off the drain plug (need something to catch the water), and clean the plastic filter. We had lots of stuff in the black tube also.. so we decided to remove it and clean it too. The hardest part of the whole thing was putting the clamp back on the black hose. So, saved lots of money on a house call, spent a bit of time, and made $9.00!

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7 Found Helpful

I used to get this F-21 error every time.

Funny I did not find and detailed instructions here on how to fix this. Then I found a manual (https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/6545d78b3f479480852571650061b1ba/$FILE/8178558.pdf).

Followed instructions on page
4-11, # 10 - to open the lower access panel
4-17 # 1 to 4 - to open the filter

It is here I found one shredded cloth, couple of legos and a sketch-pen

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5 Found Helpful

Process above worked great for us. Found a dryer sheet, 52 cents, some beads, a barrett and some other unidentifiable junk. Not sure why they don't tell you to do this periodically in the manuel. For any interested, below is the link to the actual service manual used by technicians. Gives you good images of where everything is and what you're looking for.
http://appliancejunk.com/forums/index.php?action=downloads;sa=view;id=73

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  • Skip
  • 1 Solution
  • Oct 13, 2011

4 Found Helpful

GREAT it worked! One additional thing. We did all the above, simple and painless!Be prepared for a bit of water and it might help if you use a pair of rubber gloves. In our case, almost 10.00 in change. Who knew!! So that was the easy part! We still had the error after removing the change. The pressure switch needed to be re-set. Simply remove the washer top. (Easy to do..If you can get to the back of your washer) After you remove the top of the washer you will see the pressure switch on the back right side towards the top. Again, easy to get to. Simply unplug the connection to the pressure switch (it has 2 tabs to depress and slides off the connection) Unplug the small back hose from the pressure switch and blow on the hose to make sure there is not any blockage. connect the hose and re-connect the connections. PRESTO! It works! You can run a diagnostics by setting the selector to "Clean Washer" and hitting the Xtra Rinse button 4 times in five seconds. The Washer will go through a full diagnostic test.

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4 Found Helpful

Here is what I've learned from this experience...
1- a $20 "bucket head" shop vac is an incredibly worthwhile purchase! No mess, no fuss. (It fits on top of a 5 gallon bucket - how cool is that?!)
2- When you've cleaned out the filter, checked the pipes and the pump...and put it all back together...PUT THE FRONT COVER BACK ON!!! This may sound incredibly obvious, but I wanted to test the machine to make sure it worked before going through the ordeal of getting those 3 little screws back in, and it didn't! There is a trip switch which doesn't allow the pump to work without the cover.
3- A piece of 2x4 is an indespensible tool! Tilt the machine back and kick the 2x4 under the front of the machine, so you can get to those 3 little screws.
4- My knees really are too old for this!
5- I'm about as proud as punch that I did this by myself! No hubby, no handyman, just me! Yay :-)
6- The internet is a wonderful tool - thank you for everyone who has gone before and posted their experiences.

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  • johnnyg8 Hi and thanks, I've replaced pressure switches about 3 times on advice of a tech, always to temporary avail. THANKS TO EVERYBODY who suggested cleaning the filter. Also thanks for THIS POST WHICH TELLS YOU TO REPLACE THE COVER- THERE IS A TINY BUTTON AT BOTTOM RIGHT WHICH, AS HE SAYS, MAY NEED TO BE DEPRESSED FOR THE PUMP TO WORK- so DO replace the front bottom cover and then test away. Mine is working again after I cleaned out 2 tiny objects from the filter. Apparently the filter's flow is sensed to a tiny degree, shutting out the pump's function as a safeguard. Best of luck to all. The Whirlpool Duet is a great machine. We just need to keep the filter clean. Before I took off my front cover I pushed PAUSE. It gives a tiny almost inaudible click. Wait a couple of minutes and you can open the door (be ready in case there is lots of water at the height of the bottom of the door with a towel. I dragged my wet clothes out of the washer into a large stainless steel salad bowl. Then I scooped out the remaining water BEFORE tilting the machine backwards and shoving an old hotplate (unplugged of course) under the washer to hold it back on a tilt. Then I unscrewed the cap. Maybe a pint of water came out since I'd done the steps above to pre-scoop out the bulk of the water after removing the wet clothes. I hope this helps everybody understand how to fix such a simple problem. Don't be afraid- "YOU CAN DOOO IT!"

    Mar 15, 2011

1 Found Helpful

Hello,

I too have had the same problem as all of you. It turns out it was a clogged filter. SUPER easy to fix, and Sears wanted $400.00, I did it myself for free. Just unpluged the unit, opened the front bottom panel, and unscrewed the filter, drained the water, cleaned the filter, screwed it back on, replaced the panel, pluged it back in .... and as good as new. Thank you everyone for your input on this site! it truly helped me.

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1 Found Helpful

First unplug power,get a big can of peaches or what ever is handy,to push under washer so you can get to the 3 screws on front panel......once I got those off,and did a little prying to remove panel,I found the manual in a plastic pouch on the other side.ok,you will see a good size plug ,have containers under there and ready to catch water.....turn toward your left,its hard at first,but turn slowly,the water will come out,after most of the water has drained keep turning and pull on out,you will be amazed at what you will find!look back in there to see if you see anything else,if you do,just pour some water in the tub ,squeeze black rubber bulb,it will milk the rest on out. good luck,hope this helps

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1 Found Helpful

I followed the instructions on removing the 3 little screws. THANK YOU to whomever posted to make sure and have a HEAVY garbage bag ready to catch the water before removing the lid to the filter (I tucked part of the garbage bag edge under the filter to keep the water from going everywhere). Found a handkerchief, 3 pennies and a bead. Reran machine and it worked. THANK YOU ALL!!!! :) Happy Housewife

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1 Found Helpful

The problem was clothing caught in the drain. Unplug and turn off hot and cold. If water is in the basin, pull the washer out a bit and tilt back to 45 degrees. Unscrew the three screws holding the bottom cover in place on the front. Once open, the drain plug is on the right and unscrews. This is where the clothing was located for me. I removed it, put the plug back, screwed the cover back on, and started a new cycle.

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1 Found Helpful

Just fixed mine today. Took about 5 minutes. One thing I did that I have not seen listed was to put my washer on its back, that way when I undid the drain, there was no mess at all. I am sure that I didn't get ALL of the material that created the blockage, but I am sure that the time I saved in clean up will more than pay for doing this easy process again.

Tilt it on it's back...its the way to go!!!

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  • bmcopp
  • 1 Solution
  • Aug 20, 2008

1 Found Helpful

Thank you!!! I've been struggling FOREVER with this problem. Every repair person tells me to run the clean cycle... After two days of running the cycles - putting Draino in the drains - suctioning the drains... I was losing my mind! I finally got down on my belly and found the filter. I put a brownie pan in front of the drain and had my mini shop vac ready to catch the water... I opened the valve slowly and was able to control the water beautifully. My 5 year old and 9 year old daughters and I managed to fix the problem in minutes - with no mess!!! And yes, we found lots of change, panties, bandaids, rubber bands, erasers - the works... Amazing the machine worked at all.

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Item number 200263553210 on eBay is a cheap PDF repair manual for that model.

Premmy

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Here is a tip to deal with the water when uncloging the filter. I used it, and it worked great. Before you start the repair, empty the washer of all garments, and clean off the end of the drainage hose. Then Blow backwards through the drain hose. Set the washer to drain cycle, and let it drain until it stops. You may have to do this more than once, but blowing through the drain hose will temporarly unclog the filter, and allow it to drain some of the water. After the drain cycle finishis, complete the repair as listed. I only had about 32 ounces of water come out, not bad at all. I did Find lost of hair, about $3.00 in change, and several air soft pellets. Hope this helps.

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I tried all of this and it did not work. I found water and sludge in my pump housing. The seal let this in to the tubular magnet area behind the impeller. So if you pull the motor out you can see that the front of the house will twist to separate from the motor. Then pull the pump impeller out of the plastic housing and you may find water and sand which interferes with the rotation of the magnet. I cleaned, put some lube on the o-ring and now it works perfectly again!

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Super easy to fix, and thanks for the info on the 1/4" screws (since I had to go buy a screw nut driver). In my case it was a rubber band (probably left in some pocket, grrr) caught in the spinner to the right of the filter, which I could remove with my fingers without needing to disassemble further.
One quick tip that worked for me to deal with the water: grab a 1 gallon ziplock bag and hold it tight with one hand around the filter while you unscrew the cap slowly with the other hand (easy to see the cap since the bag is clear), let it fill about 3/4 of the way, then close the cap to stop the flow and empty the bag in your sink. I repeated this 4-5 times until no more water came out and I had very little water spillage...Much easier for me than garbage bags, which can tear, and not as heavy. Still put a towel on the floor to catch any errant spills.

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Thanks to all who posted on the Whirlpool Duet F-21 problem. It works!. The wife called me at work Thanksgiving eve that washer stopped. Of course no repair folks available until Monday with family wash to do for a weekend. Taking off lower panel is the toughest. I propped up front of washer with books and used channel lock pliers and small crescent wrench to take off screws. I tried to use two Tupperware containers to catch water when filter plug unscrewed but water drains out into bottom of washer and onto floor.. Large trash bag must be best way to go. After towel clean up I found a quarter, gnarled old penny, lint and a few pebbles. Not as much treasure as some have posted but enough to cause hiccup. After replacing plug, (make sure top notch aligned so filter tray is level inside filter) and panel, washer works fine. Happy Thanksgiving!!

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Same problem, F21. Thank you all for the advice. Our tools of choice were a 13" X 15" shallow pan (cookie sheet) slid under front of the washer and a wet/dry vacuum (shop vac). We vacuumed out the water on the inside of the drum, then we loosened the filter slowly (about a quarter turn or less) and vacuumed the water as it came out, excess drips went in to the cookie sheet. After the water quit flowing, we unscrewed the filter the rest of the way and pulled it out. We found coins, screws, bobby pins and a woman's knee high hose lodged in the inlet to the pump and it must have stopping the pump from working. We put a light film of petroleum jelly on the rubber gasket of the filter and screwed in back on, all is well, thanks again.


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  • VAdad
  • 1 Solution
  • May 15, 2010

Great solution. One additional suggestion: For our machine, the 3 screws were not 1/4 inch but, rather, metric 7MM. A 1/4 inch socket wrench was too small and a 5/16 wrench too large. Only with a metric 7MM wrench could I get them off.

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The error on my machine was F-- and no number. It was, however, getting stopped on alternate cycles with an SD error. Once I got here, I thought what the heck. I tried it and it worked!!!
1) The screws for the panel are the three that run parallel to the floor.
2) Our machine doesn't have a pedestal, so we had to tilt it back to get the screws out. This makes it a two person job.
3) It was really hard to turn the drain valve to the left to get it open. In part, because we couldn't get the proper leverage as it was so close to the floor.
4) The garbage bag solution was brilliant. Just empty the water out of the bag and you're done with no other clean up.
5) Found a lot of dog hair, pencil, broken plastic toy and some change.
6) We also discovered that the funky, musty smell in our basement from time to time was actually the washer. The sitting water in the drain combined with the dog hair was the culprit.

Thanks for saving my Sunday, and my week ahead, by helping me get to seven loads of laundry.

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  • Anonymous
  • 0 Solutions
  • Aug 12, 2008

Save yourself money . . .follow the instructions to remove the front panel screws with a ratchet, and unscrew the drain plug . . have a bucket or two ready . . .A LOT of whater will come out, as well as whatever is clogging the drain. . . in our case, 4 quaters, 10 pennies, a hair clip, a pen, a stocking, several air soft gun pellets, wads of fuzz, a green unidentified object (looked like wax that you use when you swim so you don't get water in your ear) the tag to something from pacsun, and a bullet .. . if i hadn't have seen it myself i wouldn't have believed all that stuff could get stuck in there . . .cleaned it out, and save at least 100 bucks . . b/c the instruction manual basically says if you check the drain hose and it's clear, and you still keep getting the F21 error, call a repair man . . .did the whole job in 15 minutes

  • patrick84 same song and dance as everyone else wife complained of a f21 error decided to google it before i called a repair guy saw this and within 15min i had a garbage bag full of smelly water, 3 pennies 4 hairpins and tons of smelly lint thanks a ton hopefully that will keep it running well for a while!!!

    Feb 10, 2011

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