Question about BenQ (EW162I) DVD±RW Dual Layer Burner

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Benq cd-rom 652m

Computer says it's there but it won't do any thing?

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  • Azrul Syahriman
    Azrul Syahriman Dec 03, 2008

    I can't play music, install softwares and even play movies...

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  • 42 Answers

Please follow these steps


Check the power to the CD-ROM drive first. See if the activity LED works. Try to open the tray. If the tray doesn't open the drive does not have power; check the plug connection to the drive inside the case. If it doesn't work, try another one. If you can't get power to the drive, it is most likely dead and needs to be repaired or replaced

  • If you have another system that you can try the drive in, it is a good idea to connect it to the other PC and see if it will be detected there. Bear in mind that moving the drive to a new PC can introduce other variables that might confuse the issue, but I have seen this be a very effective way to isolate the trouble to either the CD-ROM drive or the PC it is installed into. Similarly, if you try another identical (or even just similar) CD-ROM in place of the one not working, that can tell you if the problem is the drive or the drive interface.

  • Regards
    Balisonu79

    Posted on Feb 14, 2008

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