Question about BenQ (EW162I) DVD±RW Dual Layer Burner

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Benq cd-rom 652m

Computer says it's there but it won't do any thing?

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  • Azrul Syahriman
    Azrul Syahriman Dec 03, 2008

    I can't play music, install softwares and even play movies...

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  • 42 Answers

Please follow these steps


Check the power to the CD-ROM drive first. See if the activity LED works. Try to open the tray. If the tray doesn't open the drive does not have power; check the plug connection to the drive inside the case. If it doesn't work, try another one. If you can't get power to the drive, it is most likely dead and needs to be repaired or replaced

  • If you have another system that you can try the drive in, it is a good idea to connect it to the other PC and see if it will be detected there. Bear in mind that moving the drive to a new PC can introduce other variables that might confuse the issue, but I have seen this be a very effective way to isolate the trouble to either the CD-ROM drive or the PC it is installed into. Similarly, if you try another identical (or even just similar) CD-ROM in place of the one not working, that can tell you if the problem is the drive or the drive interface.

  • Regards
    Balisonu79

    Posted on Feb 14, 2008

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    HI I just installed a benQ driver into my computer and I am trying o burn video files to the DVD and it won't record them, Its saying that the DVD is wrong or doesn't have enough space. The...


    are you using the same burning software to burn video files and the same technique?
    Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
    Close all open programs

    Click on Start, Run, and type regedit and press Enter
    Click on the plus signs (+) next to the following folders

    HKEY_LOCAL_MACHINE

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    CurrentControlSet

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    {4D36E965-E325-11CE-BFC1-08002BE10318}

    This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

    Upper Filters

    Lower Filters

    Upper Filters.bak

    Lower Filters.bak

    If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

    After deleting the keys, close the registry editor
    Reboot your computer

    Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
    you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

    you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
    if your computer came with a motherboard disk the drivers could be on it
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    Close all open programs

    Click on Start, Run, and type regedit and press Enter
    Click on the plus signs (+) next to the following folders

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    SYSTEM

    CurrentControlSet

    Control

    Class

    {4D36E965-E325-11CE-BFC1-08002BE10318}

    This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

    Upper Filters

    Lower Filters

    Upper Filters.bak

    Lower Filters.bak

    If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

    After deleting the keys, close the registry editor
    Reboot your computer

    Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




    hope this helps

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    1 Answer

    Won't respond. Get Corrupted statement code 39


    control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives you might see a yellow question mark ? right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
    Close all open programs

    Click on Start, Run, and type regedit and press Enter
    Click on the plus signs (+) next to the following folders

    HKEY_LOCAL_MACHINE

    SYSTEM

    CurrentControlSet

    Control

    Class

    {4D36E965-E325-11CE-BFC1-08002BE10318}

    This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

    Upper Filters

    Lower Filters

    Upper Filters.bak

    Lower Filters.bak

    If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

    After deleting the keys, close the registry editor
    Reboot your computer

    Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.



    hope this helps

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