The CD is not available for download from Navman it seems, but you can get it at thepiratebay.com. Just search for 'navman icn' and you'll find what you need, I just did. Better learn how to download torrents though! :)
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1) it is a software problem, in this case you can solve it downloading and installing a firmware update. You can download latest software from here. This is most likely situation.
2) If the above did not work it means that you have an hardware problem, probably the touchscreen is slightly faulty, or the lcd ribbon cable is not well connected. In this case I suggest to take the navman to service.