Question about KitchenAid Architect KBFA25ERSS Stainless Steel French Door Refrigerator

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Water dispensing All worked well. Filter was down to 15% or so, and I installed a new filter. Bingo, no water. Pulled out fridge, vacuumed the dust bunnies, pulled off back panel, connections all seemed good. Bought second filter, same result... Any ideas? Awfully coincidental for the pump to fsail, but I await your expertise. Water dispenser quit working all of a sudden. I checked the supply and had water through the filter and back into the supply lines to the dispenser. When I puched the button I could hear the valve opening but no water. The tank behind the crisper seemed real cold, maybe frozen. I disconnected the outlet line and blew back into the dispenser. Tried it again and it started to dribble, then came on full. Ran a gallon of water through the dispenser, checked the tank and it was alot warmer...seems to work ok now.

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Tank behind the crispers have two water lines coming into it... one in the right and one on the left... most likely the water inside one of these or inside the tank itself is frozen. remove the crispers and take a hair dryer to the tank and water lines. that fixes the issue if you can hear the valve opening but no water comes out.

Posted on Jul 07, 2008

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They do have a water tank freeze up kit for that exact issue

Posted on Feb 23, 2008

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1 Answer

Water filter pops out when dispenser pad is pushed


I assume you mean the water dispenser here. Most likely, the filter is not seated properly, and the change in line pressure when you push the dispenser pad is popping the filter out of place. You didn't specify the refrigerator, so there are a couple of generic things to try:
  1. There are a couple of water filter types - the push-in-and-click kind, and the push-in-and-turn kind. If it's the push-and-click kind, then there's probably a button next to it. Turn off the water to the line (probably under your sink), push the button to eject the filter, make sure that the o-rings are in place on the end that's inserted. If the filter has been in there for years, probably best to replace it, it's probably clogged but good. Anyhow, insert and eject the filter 4 or 5 times, make sure it feels like it's seating properly.
The push-and-turn ones often have some cap that blends in with the molding of the fridge. Make sure the cap in attached to the top of the filter , insert, and make sure you do the full quarter turn to lock it in place. You should not be able to pull it backwards at this point. Turn it back and forth a couple of times. it should be stiff, but not feel mechanically impeded or jammed. There could be dust bunnies or other floor debris that got pushed in at a previous filter swap jamming things up in there. A crevice tool on the vacuum might help clear debris if it's there (don't do this if water is actually flowing out of the filter spigot )

Try it now (remember to turn the water back on) , that should hopefully fix the issue.

If not, the next generic things to try are:
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  2. See if the dispenser works without the filter in place. Many fridges have a bypass so that a filter in mid-replacement won't flood the kitchen. If things run ok, try running a couple of gallons of water through. A lot of fridges give you cold water by having a big coil of tubing in the fridge compartment, probably under/behind the vegetable bins. There's the content of a couple of glasses of water in the line, so it's being chilled in the line. If they get clogged, or have some organic gack growing in them, then there'll be more back pressure on the filter when the wall pressure tries to push water through the coil. If things still flow, try running a few gallons of water through the line to see if things will start flowing better. That may clear it up.
If the new filter is still being ejected after running a lot of water through, probably time to get an appliance specialist involved.

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1 Answer

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Hi Norm,

Most fridges don't need a motor to run in order to dispense water. A simple on / off solenoid on the water line (same for the ice maker) that makes a click when changing from off to on and on to off is usually all anyone hears (the ice maker makes rumbling sounds and you can hear ice falling into the bin - too).

Check for ice. If it has a maker and it is making ice, the problem could be a defective water dispenser switch, solenoid or other circuit component or wire. If no ice, I'd suspect a filter or water supply issue.

Make sure the filter is fully inserted and twisted into place. Many filters have marks to align when 1) inserting and 2) to let you know when it is installed correctly. When sure it is installed correctly - try to dispense water again. Many fridges will dispense water without a filter. Check your manual before trying this though! If not working still, remove the filter and try to dispense water. If you're able to dispense water, the problem is either the installation of the filter or the filter itself. Try to re-install it correctly. Try to dispense water again.

If it still doesn't work - call the plumber back and ask why there's no water. Or - try this yourself:

Locate the point of attachment to the domestic water supply that the plumber used. There should be a valve to turn the water on and off. If off, turn ON. Try to dispense water again.

If that doesn't work - check to see if the fridge has pinched, kinked or crushed the water supply line. You may need to move the fridge forward to gain access to the water line and connection point on the fridge. Repair or replace the line as needed and route in such a way that moving the fridge in or out will not cause it to damage the line again.

Good luck!

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You question says you can get water if no filter is installed. And it started when you put in the new filter. So what is the problem? Or you can't get water? If you can't get it. Your filter might not be the correct filter? Or it is not seating correctly or all the way. Also when you replace a water filter you have to bleed the air out of the water line. You do this by using a large cup or pitcher (if it will fit) to dispense the water into until all the air is out of the line. It might take a few minutes & or a couple cups full.
Also on most fridges you can get water at the dispenser without a filter but the only way is if the manufacturer makes what is called a water filter bypass. You would have to look it up by the model number of your fridge. searspartsdirect.com is a great place to look. Just enter your model number & it will give you a complete break down of all the parts for that refrigerator. Or you could ask a retail refrigerator repair company if they can get it for you.

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Lawrence, you will need to get a filter plug that replaces the filter, if you don't want to use the fridge filter element, otherwise, you will not be able to get ice and water from the dispenser.

I tried to look up the part you need, but the model number you provided appears to be missing some alpha or digits. I would suggest you contact KitchenAid or the retailer where you purchased it from, and ask them to order you the plug. Sometimes these fridges are shipped with the bypass plug installed and the new filter gets put in at installation by the delivery people, etc. If yours already had the filter installed, you'll have to buy a filter cap/plug in order to still get ice and water from the fridge.

Here's a link to a possible plug for your fridge:

http://store.appliancezone.com/servlet/-strse-56329/appliances-parts-repairs-replacements/Detail

Here's another one you can look at, just scroll down and you'll see the plugs mid-way down the page.

http://www.easyapplianceparts.com/appliancepartlist.aspx?Brand=KitchenAid&Appliance=Refrigerator&ModelNum=&Type=Filter%2C+Lint+-+Air+-+Water+-+Grease&MinSize=U&MaxSize=U&Electrical=U&Metal=U&Plastic=U&OneColor=U&PageSize=15&FirstPart=1

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