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If you are elictrically inclined you could take it apart and jump across the switch with a jumper wire or whatever avaialable means see if it works all the time thereby proving the switch to be defective
if the steamer is not been in use for a ling time is possible tha the valve got stuck. You can try to open and close the steam handle repeating that very often while steam get out. if it does not work try to make a cicle of water mixed with salt, just start the coffe maker, warm up and start WITHOUT COFFEE, you repeat that several time to obtain clean water from the fiter, warm up for steam function and start to open-close the steam handle on the right of the coffee maker body. If that doese not helps you must change or repair the rubinet-valve of steamer, apply to assistence.
Try putting a compression coupling in eliminating the valve. Did that on my machine a few months back, have not had any more leaks. Just other issues with thick ice and won't harvest correctly. Any suggestions?
When you twist the steam knob all the way, it actuates an electrical switch. The first part of the turn just opens a mechanical valve to allow the steam or water to come out but doesn't turn on the heater nor does it start the pump. You need to turn it far enough to trip the electric switch that starts the heat and the pump.
If it still isn't working, then perhaps the switch was knocked loose when it was taken on the plane.
You should select hot water (the third button from the right) and the display should say "hot water" at the same time it is saying VENTILATE --- open the steam valve all the way and the pump should start and you should see water from the steam wand.
If you don't hear the pump at all, then that is a different problem.
If you do hear the pump but still don't get any water with the steam valve open, then you need to prime the pump by using a turkey baster or the accordian pump that came with the Titanium to pump water into the valve where water from the tank goes. Remove the tank and use the turkey baster to pump water into that valve while the pump is running and the steam valve is open all the way with HOT WATER selected. the second water starts to come out the steam valve you want to stop the pump (turn the power off or turn the steam knob shut) and put the water tank back on and make sure there is plenty of water in the tank - then start the pump again by opening the steam valve all the way and let it pump water out the steam wand for a few minutes.
I've seen a few coffeemakers that have a gravity valve on the inlet side of the brew chamber. If this valve has become stuck open, then the hot water may be perking back into the reservoir instead of out to the coffee.