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Whirlpool calypso GVW9959Q - Black stains on whites

When washing clothes in My Whirlpool calypso, we are getting black stains on our white clothes. Can you assist with a possible solution? Do you think it is an easy fix? No clothes are getting stuck.

whirlpool calypso GVW9959Q - Black stains on whites

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  • Anonymous Mar 16, 2014

    my dark clothes get these white or gray stains when they come out of the closet or the draw

  • Anonymous Mar 31, 2014

    Washer is leaving white stains on my dark clothes.

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At the end of the cycle, the wash plate nutates for
approximately 30 seconds to fluff the clothing after the
final spin. The action of fluffing causes the outer wash
plate seal to rub against the stainless steel basket while
they are both relatively dry. This condition causes the gray
discoloration.
RESOLUTION:
An updated machine control, part number 8542693, is
now available. The updated control reduces the fluff time
from 30 seconds to 8 seconds, allowing the clothing to be
fluffed, without causing discoloration.
Gray marks or smudges can be washed out of clothing
after wiping down the basket. The consumer should use
the recommended amount of HE detergent and the hottest
water safe for the fabric or hand wash the garment under
running water. In either case, the fabric must be cleaned
prior to running through the dryer

Posted on Feb 14, 2008

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Posted on Jan 02, 2017

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Hi there
I wonder why "dark streaks" on white towels. I presume that you have made sure that there is no dirt flying around in the machine.
Try to let the machine go a circle -without any washing in it- just to see if the water takes color. There are also in the shops washing powder
that remove stains of different types.
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At the end of the cycle, the wash plate nutates for
approximately 30 seconds to fluff the clothing after the
final spin. The action of fluffing causes the outer wash
plate seal to rub against the stainless steel basket while
they are both relatively dry. This condition causes the gray
discoloration.
RESOLUTION:
An updated machine control, part number 8542693, is
now available. The updated control reduces the fluff time
from 30 seconds to 8 seconds, allowing the clothing to be
fluffed, without causing discoloration.
Gray marks or smudges can be washed out of clothing
after wiping down the basket. The consumer should use
the recommended amount of HE detergent and the hottest
water safe for the fabric or hand wash the garment under
running water. In either case, the fabric must be cleaned
prior to running through the dryer

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I was able to find information on another web site with a Whirlpool Calypso repair manual: https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2c1e295a88aaaae885256c5d004632a4/$FILE/8178010.pdf

Check out steps 5 and 6 on page 36:

6. Using two (2) flat bladed screwdrivers, 90°
apart, in the notches provided, separate the
dome from the outer wash plate. (Fig. 3-11)

7. Remove the six (6) 3/8” bolts securing the
outer wash plate to the universal joint.
(Fig. 3-12) Remove the outer wash plate
from the basket.

That gave me enough room to lift the outer wash plate and remove three napkins and a wash rag.

P.S. Take precautions to keep the bolts from dropping under the outer wash plate.

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