Question about Creative Labs ZEN Vision:M Digital Media Player
My zen vision:M charges on my computer but my computer won't recognize it so I can't transfer songs or do anything with my zen on my computer
Mine did this too, and I have the exact reason why.
If the first solution didn't work for you (as it didn't with me), follow these instructions
Connect your Zen to the computer
-On your computer, click start, then control panel
-Click on Add Hardware
-Go through this until it shows you a list of things recently added, Creative Zen should be up top somewhere (mine was) with a yellow question mark as the icon
-Click it and have it install it
-When a list pops up asking you if you want to have it do it just this once, or everytime without asking CLICK ON EVERYTIME. Tis is what stopped it from connecting to your computer.
The drivers were not installed.
Posted on Mar 10, 2009
My Creative Zen would not connect. All I did was click Start, right click on My Computer, click Manage, click on Device Manager, and right click on Creative Zen. Click on update drivers and it will download from the internet.
Posted on Oct 08, 2009
If you have any occurances of a libusb-win32 exe process running, it will block you're Vision:M from being recognized by the computer. You can do a couple of things to solve the problem. Either go into task manager and stop the process, or go into control pannel (classic view)> administrative tools> services and stop the process from there. In some cases (like mine) you may have installed the exe as a program (for example if you downloaded the driver to use a PS3 controller with you're pc) for these cases, they either come with an uninstaller that is accessible in the Program files folder, or you can simply delete the entire folder that the exe is in. That last one did it for me...hope it helps all of you.
Posted on Jan 07, 2009
I had a problem similar to this, and fixed it by doing the following:
1. Plug the Zen in to the PC
2. Hold the power button 'on'
3. Press Reset twice
4. (This takes some time to load, about 30-45 minutes) But when it does you should get a list of options, select Reboot.
5. Hey presto, computer recognises Zen.
6. I suggest moving your music over immediately to your desktop as reboot may wipe the whole thing.
Good luck with it everyone...
Posted on Mar 28, 2008
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.
Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.
This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basis.
Posted on Feb 25, 2009
Hello, I have a ZEN 4GB and had the same problem, before you do anything drastic like resetting or formatting, make sure you are using the original USB cable that came with the player, i.e. one with the small filter on the end, Good luck. jonihill.
Posted on Dec 23, 2008
You can try to install transferable tools from the disc that was in product box!
Posted on Feb 15, 2008
I have the Zen Mozaic, and my computer didnt recgonize it.
Here's what I did.
I made sure my mp3 player WAS NOT connected to the computer, and re installed Creative Centrale.
AFTER it was completely finished, I plugged in my Zen.
I pushed and held he reset button for 5 seconds.
I went to the start menu, right clicked my computer and chose properties.
In the Hardware tab, I clicked on device manager. My zen was listed under the other devices with a yellow ? beside it, finally I clicked update driver, and it worked!!
Posted on Jan 24, 2011
If it wont connect on to my computer then how do i save all my music i have on it b4 i reformatt????????????????????????????????????????????????????????????
Posted on Nov 04, 2008
Guys, what did you do before the problem was showed up? I have same bug since the moment I was try to connect my ZEN Vision M thru iPod cable. I still can use it as player, but lost the ability to syncronize it with PC (charging is working). Looks like I fucked up something in my hardware.
Posted on Jun 15, 2009
This is happening to my new ZEN (just zen, no surname) only turns on, charges, no connect screen
Posted on Sep 09, 2008
I just had to use a different computer but its a pain in the neck >:[
I'm tryin the rebooting thing right now :]
Posted on Jun 24, 2008
Same happends to my vision W it sucks big time
Posted on Jun 12, 2008
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
the above is what I find in Device Manager. no solutions under 'Check for solutions' what can I do??
Posted on Jun 24, 2009
Yeh same happened to my ZEN, trying to install on other pc see what happens, hope this works! Anyone have idea what i can do to make my pc detect ZEN??
Posted on Sep 12, 2008
If nothing works out, simply format the ZEN and everything will be fine !
Posted on Aug 20, 2008
Had many creative products now 4 in total, all have broken after about a year of use. My advice dont buy a creative. It pains me to say this but i may be forced to buy an ipod.
Posted on Jul 19, 2008
All you have to do is press and hold the reset button for 5 sec
Posted on Jun 24, 2008
If none of these solutions worked for you, you have either a hard drive failure or a motherboard failure. Go here: http://www.thegadgetdr.com/Articles.asp?ID=134 to see which one it is.
Posted on May 04, 2009
The only way to solve this problem is to take the hard drive out and rewrite the fimware directly to the the HDD. The problem is the creative restore utility that sometimes simply doesn't recognize connected devices. There is an ipod repair and creative zen repair service that can do it for you.
Posted on Jan 15, 2009
please tell the model it could help solving the problems.
for us to download the specific drivers of the model.
Posted on May 22, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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