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Brother IntelliFax 4100 sending solid black pages

We have two Brother IntelliFax 4100 machines. They are used as standalone fax machines. We are not using the printer or copier features at all. 6 Months ago, one fax machine started faxing solid black pages. Reports print fine and there are no error messages, but the the receiver gets a full page of solid black. I assumed it was just some bad error, but the second machine started doing the same exact thing. Again, it prints fine and doesn't report any errors. The scan window is clean. Does anyone have any ideas? I found someone reporting a similar problem with a different model IntelliFax in Amazon.com reviews. I have a Brother's Intellifax 2800 that sends black pages.

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  • Anonymous Jan 07, 2009

    I have the same problem. My fax started sending black pages. The machine is maybe 4 or so years old and rarely gets used - usually for sending.

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It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.

It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.

Posted on Feb 14, 2008

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My intellifax 4100 has a wide solid black bar approx 1 1/2 wide down the entire right hand side of the page of faxes that I send. (faxes that are received by others). The machine works perfectly in every...


Here is a list of possibilities.

1. The scanner glass is very dirty on one side. (the area the paper paasses over.)

2. The laser scanner lens is dirty on one side

3. Look in the bottom of the machine and locate any mirrors and clean with a dry soft cloth.
You will need to remove the drum and toner to do this.

Feb 23, 2011 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Receiving fax with a black wide (2") line from fax Brother Intellifax 4100


its the problem of your LED'S strip may be one of the LED is not working.It lights up green in color & its located under the top cover from where you send fax copy.

Please rate me if it was helpfull..

Aug 04, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

My Brother Intellifax 4100 sends faxes that appear with a solid black line on the side--i think it's the right hand side. It prints copies the same way. How can I fix it?


if the faxes going out have the line but coming in print out clear then the glass at the document feeder is dirty and probably needs cleaning.. check under the feeder cover and look for a glass piece where the documents go in this picks up dirt and typex and when it scans the document it thinks its on the original.. a soft cloth and some glass cleaner should clean it off..

Jul 11, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black pages


Try to copy a document. If the copy comes out black then the the scanner is dirty. Clean the scanner glass (products on the market that clean by sending through the scanner) and try to copy again. If after cleaning the scanner, the copy is still black you have a scanner issue and the laser/scanner unit will need replacement. Best of luck and please post back with any questions or just to rate the solution.
Greg

Aug 10, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black page when copying and sending faxes.


You most likely have a bad SCANNER BLOCK. Not good!

Dec 23, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Outgoing faxes


Not good! It sounds like you have a bad scanner assembly. Make a copy of something and you probably will see the same result.

May 21, 2008 | Brother IntelliFax-4100e Fax

1 Answer

Brother IntelliFAX 4100


Yes it is. Check with BrotherUSA.com for possible warranty. It will cost about $150.00 to repair . You can buy new for about $300.00.
Factory refurb. for $ 269.00

May 20, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Brother intellifax 4100 prints full page all black


Good chance the High voltage power supply is bad. Not worth repairing. A new unit costs about 259.00.

Aug 08, 2006 | Brother IntelliFAX 4100 Laser Fax

9 Answers

Brother IntelliFax 4100 sending solid black pages


There are two possible solutions. Is the machine sitting on top of metal? The machine will send black pages when there is static charge. You can put a rubber mat under the machine or use a static guard. The second solution is to put the machine in maintenance and reset the scanner. Unplug the machine, put your finger on the menu key first and then re-plug the line while holding the menu key, in about 30 seconds all the lights will flash and the display will say maintenance. Release the menu Key and press 55 and this will reset the scanner; if scanner error comes up the machine will need to be serviced. Press stop and then 99 this will exit you out of maintenance. If the machine does not have an error try making a copy of blank sheet of paper and see if there is any improvement. As a routine clean the scanner glass with soft lint free cloth and isopropyl alcohol also.

Mar 10, 2006 | Brother IntelliFAX 4100 Laser Fax

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