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Depending on which mode you have the unit set on, will determine if it shots OFF entirely or the fan continues to run. In the Constant or Continual mode, the compressor will turn OFF, once the humidity extraction level has been reached. But, the fan will continue to operate, in an effort to keep the air circulating, so that if the humidity level rises, the compressor will turn ON and start extracting again.
In Timed Mode (usually 2 hour or 4 hour) , when the compressor turns OFF the fan does too.
Bryan, it may imply be a case of the humidity extraction level being set to high. Lower the level to 35% and see what happens. As far as the fan running is concerned. Most dehumidifiers are designed for the fan to run, even if the compressor doesn't turn ON. It's designed to keep the air circulating and if the humidity rises above the setting you have it on, the humidity sensor will pick up this change and turn the compressor ON.
Also, remove the air intake filter to see if it's clogged and needs cleaning. Maintain at least a minimum of 12" of free air space all around the dehumidifier. Poor air circulation will prevent the unit from working properly. As will, to low an ambient air tempeature. Most unit struggle to work at temperature between 40 & 60 degrees F.
Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.
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There can be many reasons why a dehumidifier will
not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong
with their dehumidifier
This dehumidifier is built in such a way that the fan runs all the time;however the compressor works only when it is needed. These infos are not specified in the booklet. It does not work like the old ones.