I have an fake iPod shuffle so i don't know how to find manufacturers website :S
Your player is mp3 , that means it can only play mp3 files . Did you check the format of the music files on your computer before you download them to your mp3 ?
They must be mp3 format also , otherwise they can not be played on your mini device . If they are not mp3 files , then you need to convert them before you download them to mp3 format before you download them to your mp3 player .
If the files on your computer are in mp3 format , then the problem is in the software of your mp3 player .
To fix software problem of your mini device , you need to update it's software .
Updating software must be available on the manufacturer website .
good luck .
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