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No phone service, no dial tone

Recently we had issues at work with the phone lines. It is a libary, the telephone company told us to unhook the phone lines from all of the phones. After we replugged the phone lines back in we have not been able to use the fax/phone. It does not have dial tone and will not send or recieve fax

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  • rbtdrm Mar 03, 2008

    same senario un pluged fax mach. pluged back in no dial tone

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  • 78 Answers

First check the line with a stand alone phone.

If you have dial tone on the other phone. Plug the fax and make sure it is the line socket not the EXT socket otherwise you will have the same problem.

Other than that it is possible while the line was being worked there was a power surge on the line and it has caused the communications (modem, NCU) board to fail. In which case you will have to take it to a service agent.

Posted on Feb 14, 2008

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CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"


The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Lands Phones

1 Answer

My motorola Model K704B is saying "no line in what can I do to fix it


The "No Line" message means that the base of the cordless phone either doesn't have power, the line is damaged or that the handset/base are not communicating properly. To diagnose the problem, first check that the base AC cord is connected to a good outlet. You may want to unplug the cord from both the phone and the wall outlet and then plug it in again. (I've seen a case where someone turned off a surge protector and forgot to turn it back on; without power, the cordless phone won't work.)

To check if the problem is the phone line, I like to use an old corded telephone. Plug the backup phone in and check for a dial tone. If there is no dial tone, try a new RJ-11 cord. If there is still no dial tone, try the test phone at another jack. If you can, find the box where your telephone line service comes in. Open the box and look to see if there is an RJ-11 jack. If that jack is present, try using the test phone and listen for the dial tone. If there is no dial tone at the service box, contact your phone company. They should fix this problem for free. (It's possible that rodents have damaged the phone line outside of your home.) If the box doesn't have an RJ-11 jack, you'll need the phone company to test the service and repair it if needed.

If there is a dial tone at the service jack, then you have an inside problem. If there was no dial tone at only the first jack, you can check the jack itself. Unscrew the face plate and look at the back of the unit. There are two types of connections. If you have the screw terminals, look for a disconnected wire. Strip a new section of wire and secure it under the correct screw on the face plate. See http://cablesupply.com/content/47-telephone-connections-and-rj11 for the wiring pattern. If the jack uses a keystone, you'll need a punch-down tool that is available in many hardware stores in the electrical wiring section. Do not strip the conductor; just push it down into the correct slot of the keystone. If the problem is not at the jack, you'll need to check all of the wiring from the service box for damage. Your telephone company will do this for a fee.

If the test phone had a dial tone at all of the telephone jacks, then the problem is with the cordless handset and the base. One of the two units is not communicating correctly (transmit/receive). If your cordless phone is still under warranty, contact Motorola. If only one handset can be used with the base, replace the phone. If your cordless phone can pair multiple handsets with the base and only one handset is giving the "no line" message, replace the handset.

I hope this helps.

Cindy Wells

Feb 05, 2016 | Motorola Cell Phones

1 Answer

My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

I hope this helps.

Cindy Wells
(I've had dial tone issues after lightning strikes (the DSL filter was damaged), mice eating wires (buried phone line) and due to county road crew/contractors who dug too close to the wire. The first two problems required phone calls to get a technician to fix the outside line. The last one gets fixed by the contractors/phone company as soon as they can.)

Nov 09, 2015 | Motorola L401 DECT 6.0 Digital Cordless...

1 Answer

Dsl hooked up first then phone. worked fine for a while now nothing on phone but internt works. why


It could be one of several issues. I'd first check and replace the DSL filter. These can get damaged during a thunderstorm, even if there is no direct lightning strike. (Some filters may be in the service box and should be replaced by the telephone company repair crew.) Next check your phone line at several jacks, including the service box connection, if you can. I like to use an old wired phone to check for dial tone; an old rotary phone is my preferred tool since it rarely fails. Not all phone services have an RJ-11 connection in the service box. In that case, you need to contact the phone company to test the service.

If you have a dial tone at the service box and not at other jacks, you'll need to check for damaged wires in your walls and jacks. The jacks are fairly easy to check. They either have screw terminals or keystones. For the screw terminals, you strip a new section of the broken conductor wire and place it under the appropriate screw. For keystones, you do not strip the wire; just push in the wire with a punch down tool. The tools are available at most hardware stores in the electrical section. See http://cablesupply.com/content/47-telephone-connections-and-rj11 for the wire color to terminal location. Your phone company will correct inside wiring issues for a fee.

If you do not have a dial tone at the service connection, your telephone provider will fix the problem for free. There is probably a damaged wire outside your home.

If your spare phone gets a dial tone, then the original phone has a problem. If it is a cordless phone, check that the base unit has power. Next check that the handset batteries are good. Replace the unit or have it serviced if the transmitters or receivers can't communicate.

I hope this helps.

Cindy Wells

Jun 21, 2015 | Office Equipment & Supplies

1 Answer

RCA visys dect 6.0 Line 2's light is lit and no dial tone. All handset are in off mode. Only Line 1 is available


Are the phone cables correctly connected to the base unit? Try a new cable for Line 2, if you have separate L1 and L2 jacks. (If the lines are integrated in one jack, make sure to use a 4-conductor RJ11 cord.) I assume the service hasn't been cancelled for line 2 and that you are at a wall plate with both lines.
If you have separate jacks, I like to use a different phone to check the jack. (A simple old fashioned corded, single-line phone is useful to check for a dial tone.) Try checking Line 2 at another jack, if you have one.
If you do not have a dial tone, find where your service comes in. Open the box and look at the terminals. If you are lucky, you have an RJ11 port. Plug in your test phone in to the Line 2 connection and listen for a dial tone. If there is no dial tone, contact your telephone company. They will fix an outside line problem for free. (Mice and other things can damage the wiring. A lightning strike could damage a filter if you use the line for a high-speed internet connection.) If the terminal doesn't have an RJ-11 plug option, you will need to ask your telephone company to test the line.
If you recently had work done on the phone line, check for any wires that are loose. When we got our phone line upgraded to fiber optics, one of the telephone jack lines didn't get connected to the terminal in the new box. We found the wire behind the vinyl siding and got signal as soon as the wire was reconnected.)
If you have a dial tone at the box and no wires are obviously disconnected, you'll need to trace the wires inside to find a broken connection. If one jack worked for Line 2 and another didn't, check inside the wall plate. There are two wall-plate styles. The ones with a keystone jack needs the conductor wires pushed down into the correct slots. A punch-down tool is available from most hardware stores in the wiring section. The screw terminal type requires the individual wires to be stripped and then secured. The correct terminal positions are shown here: http://www.lanshack.com/wire_phone_jack.aspx . Otherwise, you need to trace the wires in the walls to find the break in the continuity. Your phone company will do this for you for a fee. If you have a line filter inside, try replacing it.

I hope this helps.
Cindy Wells
(I've called the phone company several times when we lost one line. Mice and lightning damage to the filter have both been culprits.)

Jul 08, 2013 | Lands Phones

2 Answers

Error message CHECK TEL LINE my phone line is connected and i followed all the right steps to connect my handset to the base HELP!


This sort of issue requires you to check if the base or the phone line has a problem.

I prefer to use an old corded phone for testing. I also get a new RJ-11 cable. Unplug your phone base from the jack and check for dial tone when you plug in your test phone.

If you get a dial tone on the test phone, try the new cable with your cordless phone. If you still get that message, then the phone has failed. If it is under warranty, contact the manufacturer for repairs. If it is out of warranty, then determine if it is worth fixing or replacing. These phones are not designed to be fixed by the end user.

If you do not have a dial tone, take your test phone to another jack on the phone line. Check if there is a dial tone at that point. If there is a dial tone, the problem is at the first jack or the phone line to the jack.

If you still do not have a dial tone at the second jack, find where your telephone service comes in. Open the box and determine the type of connection used. If you are lucky, it will have RJ-11 connections. Plug your test phone into the jack and check for a dial tone. If you do not have a dial tone at this point, call your telephone company. They will fix the problem for free. If you find that the connection is not an RJ-11 type, call the phone company and have them test the line and repair it if needed.

If you have a dial tone at the service box, then you have an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells
(who has had outside phone line problems due to rodents chewing on wires, road crews digging just a little too much, and lightning damaging a DSL filter.)

Jul 07, 2011 | Uniden Cordless Phone

1 Answer

Handset doesn't have dial tone. says check TEL line.


For this type of problem, you need to isolate the issue. It could be the phone, the inside wiring, or the outside wiring. I like to use an old rotary phone for testing but any basic corded phone should work. Get a new RJ-11 phone cable as well.

Unplug the base unit and plug in the test phone to that jack. Check if you get a dial tone. (Try a new cable if the initial one doesn't work.) If your test phone has a dial tone, then the problem is isolated to the cordless phone. (If the test phone works with the new cable, do check if Uniden works with that cable.) Modern phones are not designed to be fixed by the consumer. If the phone is under warranty, contact Uniden Customer Service. (Otherwise decide if the costs are worthwhile for you; there will be a significant delay before the phone is returned/replaced.)

If you do not get the dial tone, you need to track down the wiring issue. Next move to another jack on the phone line and check if there is a dial tone on your test phone. If there is a dial tone, you have isolated the problem to the jack or the wiring to the jack.

If there is still no dial tone, find where your telephone service comes in to your building. If you can, open the box. Determine the type of connection used there. If you are lucky, you will find a RJ-11 jack for your phone line. Plug in your test phone and check for a dial tone. If there is no dial tone, contact your telephone provider. They will fix this outside problem for free.

If the connection is not a RJ-11 jack, you will need to call the telephone company so that they can determine if the problem is inside or outside.

If you do have a dial tone, then the problem is with the inside wiring. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells

Jun 21, 2011 | Uniden Cordless Phone

1 Answer

HP officejet all-in-one...keeps saying phone is off of the hook and will not give me a dial tone to fax. Is there a particular setting I need to check ?????


The very first thing to check with a fax machine is that the line itself is OK. The possibilities are much greater that there is a problem with the LINE and not the HP itself.
Hook up a regular telephone to the fax line, disconnecting anything else that may be on the line. If the telephone doesn't have a dial tone, call the phone company. If you DO have a dial tone, then maker sure that the phone line is connected to the correct port on the HP. There are two, usually. One is for the LINE and the other is for an EXTENSION (a phone that is daisy chained off the fax machine). If you have the LINE connected to the EXT port, it may give you this error.
If you have multiple items connected to the same phone line, try removing all of them but one regular phone, and see if you have a dial tone. If so, add the other items back, checking for a dial tone after each one. If one of them causes a lack of dial tone, replace or repair it.

The phone company may tell you that the problem lies in your inside wiring. I have seen that before. You can take your phone out to the telephone service box on the outside of the building. These usually have regular phone jacks in them. Disconnect the jack wire that runs into your house, and connect the regular telephone into the box itself. If you have a dial tone, then there is indeed a problem with the wiring in your building.

Jul 16, 2009 | HP Office Equipment & Supplies

1 Answer

Telephone


Is this EVERY time? If its a land line, depending on where you live and who the phone co. is , the prob may be in the phone co. central office (CO) switch which is where your dial tone comes from. Its the place where all dial tone is generated for your area generally a 5 - 10 mile radious. Outside of that radious is another CO and so on & so on. well sometimes depending on the type of switch the CO is using it can get bogged down with too many people making calls at one time. and that message will come up until less callers are on at 1 time. Your cordless phone or any phone you have can never make that message happen. I am a technician for the phone co. in my area for the past 11 years so I have a little knowledge on the subject. Sometime phone company customer service reps will tell you anything to get you off the the phone just to make their call quota look good. eventually you'll get someone who cares about your issue and will get a tech out there to help you. hope this helps.

Aug 07, 2008 | Uniden Cordless Phone

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