Question about Brother IntelliFAX 560 Plain Paper Fax

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No phone service, no dial tone

Recently we had issues at work with the phone lines. It is a libary, the telephone company told us to unhook the phone lines from all of the phones. After we replugged the phone lines back in we have not been able to use the fax/phone. It does not have dial tone and will not send or recieve fax

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  • rbtdrm Mar 03, 2008

    same senario un pluged fax mach. pluged back in no dial tone

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First check the line with a stand alone phone.

If you have dial tone on the other phone. Plug the fax and make sure it is the line socket not the EXT socket otherwise you will have the same problem.

Other than that it is possible while the line was being worked there was a power surge on the line and it has caused the communications (modem, NCU) board to fail. In which case you will have to take it to a service agent.

Posted on Feb 14, 2008

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Hi there!


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Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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