Question about 3Com NBX 3102 IP Phone

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3com 3102 not working

Hello, have a 3com 3102 phone and a chameleon network appliance. this was pro installed about 2 years ago, but tech support is not coming back here. The phone has a MY IP address and an NCP ip address. They are different. The MY Ip address is 192.168.12.200 and the ncp address is 192.168.16.190. Also, teh mac address for NCP is ffff.ffff.ffff

Gateway ip address matched my network, but teh ncp address does not. Gateway looks correct (192.168.12.1). subnet mask is standards.

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  • Anonymous Mar 14, 2014

    locate ip address for 3com nbx3000 system

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Try 192.168.2.1 / 192.168.2.0 / 192.168.0.1

hope it works.

enjoy

Posted on Feb 15, 2008

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1 Answer

Reset 3com 3102


Hi Chirag,

On the web interface, use
1 Click System Maintenance > Purge Data.
2 Click Purge Database
This ll do fact reset.

HTH
-Karthik.

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Hello.

NCP stands for Network Call Processor. There is a problem with communication. Since your server is running, reset your router (disconnect power, wait a few minutes, then reconnect) that supports your IP phone.


Hope this helps.

Aug 29, 2011 | 3Com NBX 3102 IP Phone

1 Answer

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Assuming you are talking about remote phones, you need to program the NCP (call processor) IP into the phones manually or add option 187 to your DHCP scope. The phones are able to DHCP the just also need to know what the IP address of the phone system to connect to is. If the phones are on your local network then this is all unnecessary. They work at layer 2 locally and don't need to use an IP address or DHCP.

May 27, 2010 | 3Com NBX 3102 IP Phone

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If the phones are only 6-8 months old you should be calling 3Com. those phones have a 1 year warranty and once you register them they will help you troubleshoot and replace them if needed. Can you provide more detail? Do you have any network issues while this is happening? Does speakerphone work but the handset doesn't?

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1 Answer

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The problem is licensing for a 3102 phone. I doubt an old NBX 100 has a group 2 license. The 3102 requires a license to run unlike the 1102 or 2102.

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1 Answer

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You have to log into the system as Admin and enable CO COdes for the CLass of Service you are in. Its easy, at least the Admin should be able to do it.

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The phone is in a continuous because it is trying to connect to the NBX. You need to make sure it is on the same network as the NBX. Also, within the NBX you need to make sure Auto-Discovery is enabled. You also need to check how many group 2 licenses you have, as this phone requires one to run on the NBX.

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