Question about Sony Handycam DCR-TRV280 Digital Camcorder

7 Answers

Reinsert cassette when I insert a tape, the screen flashes "reinsert cassette". So I guess the camera has a problem recognizing the tape. What might be wrong? Reinsert the cassette appears on screen when I close the holder

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  • Anonymous Feb 17, 2008

    same dang problem, but it comes with an extra "reattach power supply" command.... i feel lucky when i can actually get the tape out.

    so far nothing has helped for more then a few minutes.

  • anil890 Mar 24, 2008

    i have the same problem of reinsert of cassate please send a soluction to me. when i insert the casset and close the door then he display re insert casset.

  • Anonymous May 01, 2008

    reinsert cassette over & over.

  • lewyincs Jun 17, 2008

    Reinsert cassete errors - tried to reset - still not working. Bought casette cleaner - but handycam will not accept the casette. Any other solutions out there? Thanks in advance!

  • tiav Dec 30, 2008

    I bought a head cleaner tape.  It will not "play" in my handycam.  I've tried reseting and whacking it. Nothing. I still get the 31:22 message, I think that was the number.  If I press reset while the cleaning tape is in, I get a tape is locked message.  I will try the recommended tape cleaner later today since I have a standard Radio Shack one now. Hopefully that works because now the pictures are not showing up/playing on my camcorder at all.  Before I just had the 5 horizontal gray lines! Now nothing! I don't think I'll be buying a Sony again. I haven't even had this camera a year!

  • Anonymous Jan 16, 2009

    I've have the same problem with this stupid thing.. I didn't even it a year either. any solutions???

  • Bernie Plonski Mar 07, 2009

    Every time I insert the tape, it loads and flashes "Reinsert the cassette" !!!! I've tried new cassettes... same old readout C:31:23. HELP!!!



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Turn the unit off and hit the back of the camera twice near the battery compartment with the palm of your hand. Sounds crazy but it worked with my camcorder Sony DCR-TRV480. Problem started when I used 8MM Head Cleaner. I think the roller got stuck inside camcorder. The trouble code came up C:31:22. Hope this helps.

Posted on Oct 01, 2008

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I recommend these people ..

Posted on Feb 18, 2008

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"Re insert the cassette" message is flashing with self diagonosis code"C:31:22"on SONY handycam DCR-TRV285E. When flashing the message( before flashing the code ) just press the RESET buttun and restore the datas.

Posted on Dec 30, 2008

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Posted on Feb 13, 2008

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I lightly bonked the attached battery twice, pushed the reset button under the volume buttons, then I ran the head cleaner cassette 4 times because I have never cleaned the camera's heads. Now it's playing tapes.

Posted on Sep 28, 2009

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Reset the unit but same problem."reinsert the cassett" .

Posted on Apr 12, 2008

Reset the unit. The reset button is located at the bottom of the control pannel under the volume buttons this will reset the unit to factory settings

Posted on Mar 23, 2008

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1 Answer

When i try to record it dosent let mi and in the screen it shows a tape with a line through it. what do i do?

The tape with line through it indicates that there is some issue with tape/tape mechanism. I believe that the tape symbol is as follows:

If the tape warning indicator flashes slowly, the reason may be.
  • The remaining tape becomes shorter than the length of five minutes recording.
  • No tape is inserted
  • The write protected tab on the cassette is set to LOCK(red).
If you're confirmed that the reason is not the first and second, it should be because of the write protected tab on the tape.
Don't worry, I will help you with that. Please see the below picture to view the LOCK slide switch:

If the tape with line symbol flashes quickly, it indicates that the cassette has run out of tape.
If the issue persists, please follow the troubleshooting steps and check if that helps.
  1. Reinsert the tape.
  2. Reset the Camcorder by pressing the reset button behind the LCD panel using a sharp pointed object.
  3. Perform a power resetting
  • Turn off the camcorder. Disconnect AC power adapter. Remove the battery pack.
    Move the POWER switch to the CAMERA position for 15 seconds.
    Move the POWER switch to the OFF position.
    Reconnect the AC power adapter or reinsert the battery pack.
    Turn on the camcorder.
    If the issue persists, service may be required.
    I hope performing the above steps should resolve the issue.
    If you need any assistance please get back to me.. Thanks for understanding.

Feb 17, 2011 | Sony Handycam DCR-TRV250 Digital Camcorder

1 Answer

DCR-TRV285E PAL C:31:23

It is telling you it does not see a proper type tape in the camera, is the cleaner tape a digital 8 cleaner or normal 8? as though they look the same the case is slightly dif at the rear.

May 22, 2010 | Sony DCR-TRV285E Digital-8 Digital...

2 Answers

Reinsert cassette - After inserting a cassette the on screen message reads as follows "reinsert cassette" a further message C:31:23

when ever to get this kind of message just try to fwd the tape mannualy, or just make sure tht when u are rew. the tape dont rewind tht completely....

Jan 04, 2010 | Sony DCR-TRV285E Digital-8 Digital...

2 Answers

When I insert a tape, the screen flashes "reinsert cassette".

Hit your camera several times with a flat hand (bottom, tape side). Its strange but my problem was solved. On internet I found maybe 10 or 15 other people who did the same.  Really works!

Apr 05, 2009 | Sony Handycam DCR-TRV280 Digital Camcorder

2 Answers

Reinsert cassette

not a problem recognizing the tape but a problem with the casette mecanism, swtiches. it has to be serviced and cleaned

May 03, 2008 | Sony Hi8 Hi-8 Tape

1 Answer


I had the same problem. I would suggest going to the service with it. The "head" needs changing.

Oct 13, 2007 | Sony DCR-HC39E Mini DV Digital Camcorder

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