Question about Canon imageCLASS MF8180C All-In-One Laser Printer

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Msg:supply rec paper

I am receiving a message that says Supply Rec. Paper
Tray :LTR
There is paper in the machine. I have restarted the computer linked to it, restarted the machine itself, removed and added paper. Nothing is working. Can you help?
Thank you.

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  • 3 more comments 
  • Anonymous Feb 16, 2008

    I have the same problem any solution?

  • Anonymous Jun 02, 2008

    same problem occurred with our year old printer. Problem may be stemming from the rollout of the vista platform, although some users are having problems with this and still using windows 2000. Only fix we found was to actually install LTR paper in the tray, any solution would be great.

  • minc123 Oct 30, 2008


    Supply Rec. Paper Tray : A4

    Check paper, paper jams, turned off machine and computer restarted. Still have problem

  • bballard4 Dec 16, 2008

    I had the same problem. It drove me #$%^ nuts. Nothing in the manuals tells you how to fix this but they do acknowledge it exists. Big Help. I basically followed these instructions:

    And they did a big 0 on helping. So I got mad and unplugged the unit and left it off overnight. Plugged it in in the morning and the problem was fixed and continues to run perfect.

  • copyman2 Jan 22, 2009

    This is quite simply the worst printer. Multifunction copier I have ever seen in my life...thsi problem you guys are describing is a problem with the printer itself, if you notice under where you insert the tray there should be a little black plastic detector that detects if the tray is inserted or not, if you push this up manual with your finger and notice the error go away, but if you insert the try it does not , then your copier is messed up, and unfortunately its going to cost you hundreds of dollars to have some repair guy come out to your facility to take it apart and realign the pickup rollers, its an alignment problem!!! and on this lovely POS it can happen at any suggestion to you all, would be to get a new copier/printer because not only is this the WORST one ive ever encountered as far as malfunctioning, even when it is "working" it eats toner like there is no tomorrow and they are 100 a shot to replace

    For Canon, MFC = Malfuntioning Failure of a Copier



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Ya, I had that same problem too; I was printing something that was over printing margins, and then i had the message "supply rec. paper......" on the lcd screen. I ended up fixing the problem by clearing/canceling all the documents i was printing on my computer, and clearing/canceling all the documents saved inside the MEMORY OF THE PRINTER (note the green light with the "memory, in use" which means it's probably still trying to print the document that's too big, so it wont print anything else). (<--- not sure if that was your problem, but it was mine)

Anyways, to clear the memory inside the printer, i pressed the "status monitor" button located to the left of the "B&W start" button, and then i scrolled over to "print status, select job to cancel" and canceled all jobs, and then once i canceled all jobs, the alarm disappeared, and it was fixed XD

Posted on Sep 28, 2009

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I have same problem and had a tech come out about 4wks ago, he wasn't sure why it happened but he cleaned feed rollers and run a bypass to allign feed drive unit and it fixed it up until today, i am getting him back so will keep you posted

Posted on Apr 16, 2008

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Same problem only my MF8180C said ENV instead of LTR. I tried all solutions above (except for calling a technician). I tried to clear the memory, but for some reason it would not let me. What DID work was feeding an envelope into the MP tray (despite the machine specifiying a problem with the Cassette). It printed an envelope from a job a few days prior (when the problem began, I assume).

Then the problem arose again immediately after but specified LTR. So I loaded the MP tray with lettersize paper. The machine printed and Voila! fixed.

If the machine would have let me cancel the jobs, logically this would have resolved the problem as well... but it appears this is not a logical device.

Posted on Jan 11, 2010

Try to unplug the machine for a few minutes. Turn it back on and see if the message is gone.

Posted on Aug 19, 2008

This happens all time, here the issue is your sending the job to wrong tray. when its says "Supply TRAY" it means the front paper tray. if it says "cassette" thats the main tray. cancel all print jobs in the status monitor and before you print check if your sending the print job to the right Tray it need to be set to cassette in the property.
btw depending on the software your using it my not accept the defaults given so alway check b4 you print. its seems like a driver issue keep your up to date till they Fix it

Posted on Jun 05, 2008

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I am having the same problem. We've had this printer for over a year and it seems that it has only been since we started rolling out the Vista platform, although now occuring for those users who still have Windows 2000. Only way around this so far is to actually install LTR size paper (change it in the trays), mind you we had to cut down A3 paper to have this.
I've looked on the canon site but no fix yet, anyone have the answer.

Posted on Jun 02, 2008

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Posted on Jan 02, 2017

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SOURCE: supply rec. paper Tray:LTR

Sorry i said he reset it, he actually cleaned the feed rollers and run a bypass to allign the feed drive unit, I am getting him back in so i will keep you all posted on the outcome

Posted on Apr 16, 2008

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