Question about Paxar Monarch 9855 Thermal Printer
I know what the issue is. I have a Monarch printer, but I bought it secondhand. Monarch will not help me with the problem because of that fact. The heat setting it too high, which is making the label de-laminate. It needs to be turned down. Again, Monarch will not aid this problem. I've had this issue with Sato as well, but Sato is user friendly.
Posted on May 26, 2008
If you have not found an answer to your issue, you may wish to call their tech support at monarch.com.
Labels are supposed to come off the liner, but if you have the supplies or ribbon loaded incorrectly, or if you have adhesive coming in contact with the ribbon before the media indexes to the next label, I can see where the ribbon can get attached to the labels.
You shouldn't have any slack in your ribbon when the printer prints, and if you do, you may need to make minor adjustments to take up that slack.
As for a heating adjustment, I'm not sure what you mean, but there is an adjustment to increase the printhead temperature, but that is only to increase the contrast on your labels, and should have zero effect on your reported issue.
Contact monarch.com's tech support line if you find that the data in this response isn't able to guide you to the culprit.
Posted on May 23, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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